Halpa Halli - Webstore’s Multi-Channel Customer Service
"Ease of use, multi-channel support and monitoring of customer satisfaction were important aspects for us when mapping different options for customer service."
-Eveliina Palola, Customer Service Coordinator, Halpa-Halli
The quality of customer experience as a premise for the webstore
Fluent and enjoyable multi-channel customer service is a basic, must-have requirement for today’s consumers
Customer service with Zendesk
- Customer can use his/her preferred channel to contact. Zendesk collects the messages under the right account without the customer having to remember to include e.g. order number in the headline
- Customer satisfaction, automatic monitoring
- Comprehensive reporting, concrete tools for management
- Due to effectiveness, high-quality service can be achieved with less personnel
Integration to Magento 2 webstore
Read a more comprehensive description of Halpa-Halli’s experiences, original needs and the solutions applied to them.