Haltian will not overlook customer service when launching the Snowfox Trackerphone.
"We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning.", says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager
Haltian is an engineering company founded in 2012, by former Nokia Product Development Experts. Haltian’s expertise extends from sensors and radio technologies to the implementation of high-quality software programs and user experience. Haltian does B2B product design and development work for its customers and introduces a variety of devices based on wireless connectivity.
Haltian’s most recent product launch has introduced the Snowfox Trackerphone to the phone market. In Haltian’s own words, the Snowfox Trackerphone creates a completely new product category in the market. According to Haltian, Snowfox is a smart phone without the disadvantages of smart phones. "Parents want to let their children out to play, to develop and to have an adventure on their own. However, we hear constantly that they do not want to buy their child their first smart phone yet, because children can be hooked on screen time all too easily. “Therefore, Snowfox is a very convenient solution," says Kari Kujala, the Sales Director of Haltian.
The staff at Haltian has an average of 15 years of experience in different areas of the wireless technology market sector. "Through experience, we have learned that when we launch a new product to the market, the whole package has to be ready before the product is on the shelf," says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager, and continues: "We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning."
In conjunction with Pepron, Haltian implemented a total customer service solution for Snowfox Trackerphone, based on Zendesk cloud service. "We have developed a well-functioning total customer service solution for our clients' needs, which is ready after some small customer-specific adjustments, and which is based on Zendesk, regardless of the extent of customer’s customer service needs," says Henrik Heusala, the Management Consultant at Pepron, and continues: "Because in Haltian’s Snowfox project, we were able to build an entity directly for the new product and new market without any burden of the past, our tested and polished entity made it possible to have a very quick and cost-effective deployment of all channels required by Haltian". The implementation of the customer service entity within the project took about two weeks, after which the customer service entity was in pilot production for a month. From the beginning, the channels for customer service entity have been: e-mail, web buttons, chat and social media (Facebook, Twitter), and more channels and internal integrations such as Google Play reviews and JIRA integration, are in development. "We are very satisfied with the solution and in particular with the schedule, as we got a functional entity for our use," says Pekka Ruottinen.
Haltian Ltd.
Haltian Ltd is based in Oulu, and it is specialised in innovative product development and commercialisation of high-level hardware, software and product design. We can productise all kinds of sensor and mobile technology wireless solutions, from miniature mechanics to industrial Internet. Currently, we employ nearly 80 employees in the Oulu region, and we are one of the fastest growing enterprises in Northern Finland. Haltian was founded in 2012.