Tag: phone

Working, multifaceted customer service important to Ilmaislahjat.fi

"Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."

Ilmaislahjat.fi executes modern marketing campaings for their clients. By using their unique Ilmaislahjat, or Free Gifts, concept Ilmaislahjat.fi has multiplied the effectiveness of the marketing campaigns of their clients when comparing to the normal, more traditional campaing concepts.

"Reward your end-customers, we'll handle it for you", says Jani Karsikas from Ilmaislahjat.fi:" Our concept has shown that it works and our clients have been very pleased with the results they've gained". Ilmaislahjat.fi handles all campaing products related operations on behalf of their clients; orders, logistics and customer service. "Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."    

"Excellent customer experience is a very important part of the whole Ilmaislahjat concept, and for us to achieve that we need the very best tools with accompanying processes that lets us use these tools to their maximum benefit. We aren't afraid to claim that the services we represent, Zendesk and babelforce, integrated tightly to the Magento web shop platform offer just this, especially when we add fine tuned processes into the mix that utilize the full benefits offered by these services", claims Henrik Heusala, Business Consultant at Pepron: "With the above we can quarantee an excellent customer experience for Ilmaislahjat.fi's clients and their customers." 

 

Ilmaislahjat.fi

Ilmaislahjat.fi deploys effective marketing campaigns for their clients. Ilmaislahjat.fi has developed a marketing tool with which acquiring new customers creates attention and brings these customers to your organisation. Whether your company celebrates a special day, event or has some other reason to consider your current or becoming customers, through Ilmaislahjat.fi service you can arrange it easily and cost effectively

Learn more www.ilmaislahjat.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Learn more www.pepron.com

iHelp promises a quick and trustworthy customer service experience

"With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp.

Nowadays people travel with their smart phones and tablets no matter where they go. Unfortunately this means that these gadgets also break down more often. Especially the nowadays often quite large touch screens on these gadgets are in great jeopardy. When accident happens iHelp Finland Oy, a full service repair shop for smart phones and tablets offers quick help. In a reasonably short time iHelp has risen to become a very popular and trusted modern smart phone and tablet repair shop. For their customers iHelp makes an under 72h turnaround promise which in practice means no matter where in Finland the customer is located iHelp promises to handle inbound shipping of the product to iHelp, repair of the product and outbound shipping of the product back to the customer in under 3 days from the date the customer has made the repair order. Customer security is also a great concern to iHelp and consequently iHelp grants a 6 month full quarantee for both iHelp's work as well as to the parts iHelp uses when repairing customer products. 

Majority of the customers of iHelp Finland Oy make their repair orders through iHelp's web shop build on Woocommerce. IHelp also has a strong presence in Social Media and receives loads of normal customer service questions through their Facebook page or personal Facebook messages. It's telling of the effect of social media for a modern repair shop that iHelp reached over 10 000 likes on its Facebook page in a fairly fast time after its launch. "Providing fast customer service with excellent quality is vital for iHelp in order to fulfill our under 72 turnaround promise", says Ville Tasala, CEO of iHelp Finland Oy and continues: "We have to respond to our customers fast regardless if they choose to contact us through Facebook, email or through web from our web shop." 

Pepron build a customer service solution based on Zendesk to iHelp Finland Oy. Using Zendesk as a customer service platform offers an easy way of bringing Social Media to be a part of the normal customer service workflow. In the solution Pepron built for iHelp all customer messages received in Facebook as well as in Twitter are brought alongside and as a part of the same workflow as customer messages received through email and iHelp's web shop. Pepron also implemented a Woocommerce integration between iHelp's Woocommerce based web shop and Zendesk. "With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp. "With our Woocommerce Zendesk integration we managed to bring iHelp's actual service work workflow into the same UI to be handled parallel with all other customer service requests and messages flowing in through different channels", establishes Henrik Heusala, Business Consultant from Pepron.    

 

iHelp.fi

IHelp.fi is a full service smart phone and tablet repair shop. IHelp.fi services all common brands like Apple iPhone and iPad and corresponding products from Samsung and Nokia. IHelp grants a full 6 month quarantee for their work on repairing the product as well for the parts iHelp uses for their repairs. For all common smart phones and tablets iHelp gives an 72h turnaround promise regardless of the location of the customer's location in Finland. 

Learn more www.ihelp.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Learn more www.pepron.com

Bringing Flea Market to the 21st Century - Vähänkäytetty.fi trusts the power of Customer Service

"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"

Vähänkäytetty.fi brings the concept of flea market into the 21st century - free and a totally new way of selling second-hand childrens clothes and recreational equipment through a web shop where sellers and buyers are individual persons. With Vähänkäytetty.fi buyers are able to buy from several different sellers with the same shipping costs contrary to the more traditional way of handling second-hand sales on the on internet. For sellers Vähänkäytetty.fi provides an unbelievably easy channel to bring their items on sale where vahankaytetty.fi handles the display of items, selling, distribution and customer service on the sellers behalf.  

"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"

Vähänkäytetty.fi's web shop is built on Magento platform where Pepron has integrated both the Zendesk customer service platform and babelforce's voice platform. "Vähänkäytetty.fi is a very interesting total project for Pepron, a modern web shop with a new concept also needs, just like a web shop selling new products, the best possible modern customer service tools and processes at their disposal and the customer experience has to be seamless regardless if the customer service is provided through chat, email, Facebook, phone or any other channel", states Henrik Heusala, Business Consultant at Pepron:" We believe that the customers of Vähänkäytetty.fi are pleasantly surprised by the level and easiness of the customer service they receive from Vähänkäytetty.fi".   

 

Vähänkäytetty.fi

Vähänkäytetty.fi is a free and totally new kind of web shop for selling second-hand childrens clothes and recreational equipment on the internet, where the sellers and buyers are individual persons. Vähänkäytetty.fi service is all about making it easy to sell and buy second-hand items and remove the challenges faced on a normal flea market type of sales. Selling and buying is always done with a reliable company which removes the frustratingly common cases of abuse and hoax on the second-hand market. All of the customers of Vähänkäytetty.fi are protected by all the Finnish consumerism laws and the service respects normal web sales principles such as a 14 day cancellation and return policies.    

Learn more www.vahankaytetty.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes. 

Learn more www.pepron.com

Pepron delivers Zendesk to Sendanor

“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.

Sendanor deploys a new customer support system with help from Pepron.

“We introduced Zendesk to Sendanor as a solution for streamlining Sendanor’s support processes and  tying all Sendanor’s support channels together”, says Janne Räsänen, CEO at Pepron Ltd.

“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.

For further details contact:

Jaakko-Heikki Heusala
Owner/CEO
Sendanor
Phone +35875 325 2524
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595

 

 

 

Sendanor

Sendanor provides hosting and IT specialist services. Sendanor currently operates from Finland and is preparing to start international sales.

Learn more at www.sendanor.fi

Pepron Ltd

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.

Learn more at www.pepron.com.