Boosting Zendesk
Pepron provides consultation, apps, integrations and other add-ons for Zendesk users, both old and new.
With Pepron’s help you will get your agents even more happy and efficient Zendesk users by tailoring Zendesk to fit perfectly to your business needs.
With new Zendesk customers we usually start with a deployment project whereby one gets a brisk kick-off. We insert a "setup package" of compressed know-how, educate users and develop the system together with you. After all, many important practical aspects are found only in your everyday work.
We know Zendesk and its abilities thoroughly as we were their first certified partner and reseller in EMEA area. Wouldn't you want our years of cumulated knowledge at your disposal?
Zendesk Boosting in Brief
SOLUTIONS
Use Zendesk to increase your lead generation and sales efficiency or handle overall privacy records of your customer
READY, TAILORED AND CUSTOM-MADE ZENDESK APPS
Integrate other core-systems to be part of Zendesk use and help agents to follow your business process better
CONSULTATION
We help you to integrated Zendesk fully to support your business processes
INTEGRATIONS & DEVELOPMENT
Integrate other core-systems data with Zendesk and Zendesk data with other reporting systems
Bring in new communication channels
Use-case examples
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Weblead solution to collect leads from web, and fully processing those in Zendesk.
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Ticket Forward App to support subticket handling in multiparty support cases
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Custom CRM integration to sync Zendesk data real-time with Oracle based system
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Zendesk Helpcenter integration to enable realtime updated from main document system to Zendesk
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Consultation to tailor Zendesk to be ERP for small business, including sales, customer support, administration and maintenance
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Custom App to show real-time customer data, contract status, marketing rights etc in Zendesk.