Oulun Energia boosts their Customer Service
"With the help of modern customer service tools Oulun Energia can interact with old and new customers through the channels they prefer, whether it's email or Twitter. Zendesk is a central hub for managing our customer service channels and customer service reporting."
- Petra Salminen, Customer Service Manager, Oulun Energia
Established in 1889 Oulun Energia Concern is a modern corporate group operating in the energy sector of Finland. Operations of Oulun Energia covers the entire value chain of the energy industry from raw material production to generation, sales and distribution of energy all the way to modern smart energy services.
Read a Success Story from Zendesk on how Oulun Energia and Pepron boosted Oulun Energia's customer service
Oulun Energia has been producing power - electricity and heat - from the year 1889. Today Oulun Energia is the leading energy concern in Northern Finland offering smart, cost-effective, easy-to-use and sustainable energy solutions to their customer. Oulun Energia employs almost 400 energy sector professionals with operations covering the whole value chain of the energy sector.
Oulun Energia Concern consists of Oulun Energia Ltd, Oulun Sähkönmyynti Ltd, Oulun Energia Siirto ja Jakelu Ltd, Oulun Energia Urakointi Ltd and Turveruukki Ltd.
Read more https://www.oulunenergia.fi