All phone calls create tickets

Answered, unanswered and out of office hours phone calls managed via the most suitable channels for your use case

Unknown caller

New Zendesk user profile is created. Caller's other contact information can be supplemented during the call

Agent status management

Agents can use existing Call Center statuses directly from inside Zendesk

External presence management

Integrate your organizations Outlook or Gmail calendars, workforce management, call center statuses etc inside Zendesk

Reporting

Phone calls embedded as a part of other reporting. See for example, which channels create the most pressure and which are the most cost-effective

Phone calls targeted at Zendesk end users

Incoming calls with identified phone number are automatically allocated under the end user's profile.  

All particular end user's phone calls, emails, chats, Facebook and WhatsApp messages, etc. can be found easily under the same end user profile

Outbound call

Agent can choose if the call is appended to an existing ticket or if a new ticket is created

Zendesk based phonebook

Import and manage your phonebook directly from Zendesk

Real-time dashboard with Call, Chat, Other needed data

See live status of your calls, chats and agents serving them, show whatever data is necessary in the same dashboard