Pepron Phone: Elisa Ring Zendesk integration
With Pepron's integration Elisa Ring mobile switchboard blends into your workflow. Add phone alongside other channels in Zendesk.
Please let the video concretize the value of this Zendesk app.
Features in individual videos
Signing in through the Zendesk app
Inbound call
Setting agent status
Outbound call
Caller phone number is not found
All phone calls create tickets
Answered, unanswered and out of office hours phone calls managed via the most suitable channels for your use case
Unknown caller
New user profile is created. Caller's other contact information can be supplemented during the call
Reporting
Phone calls embedded as a part of other reporting. See for example, which channels create the most pressure and which are the most cost-effective
Phone calls targeted at Zendesk end users
Asiakkaan kontaktitietojen perusteella saapuneet puhelut kohdistuvat tämän alle automaattisesti
All particular end user's phone calls, emails, chats, Facebook and WhatsApp messages, etc. can be found easily under the same end user profile
Outbound call
Agent can choose if the call is appended to an existing ticket or if a new ticket is created
Pricing
Pepron Phone App
15 € / agent / month
- Contact us and let's discuss more
- Please note that prices are subject to change without notice
Integrations & Consultancy
Free 2 hour assessment to scope need /
- Fixed price project offer after assessment
- Tailored and Custom made Apps offer on request