Zendesk - Multi-Channel Customer Service & Customer Interface Management
It can be complicated and stressful to manage a modern customer service - or customer relationships in general. Multiple channels can cause hassle to both the management as well as the employees.
However, it can also be easy, pleasant and efficient. Through one interface.
No more confusing separate email threads and post it notes carried around. No more unfinished help requests of any kind. “It was someone else’s job.”
Zendesk is the world’s most used platform in customer service. It brings companies and customers closer together, in every channel. From the company’s point of view the accounts are managed through only one interface and all the necessary information is at hand.
With our help, your customer service and customer relationship management are more efficient and more pleasant also for your employees.
We are a Zendesk Premier Solution Provider, which means you get everything you need from us: Zendesk licenses, deployment, integrations, and custom apps tailored for your business. But we don't just deliver technology. Our core competence is ensuring that the technology serves your business, not the other way around. We seamlessly adapt Zendesk to your daily processes so you get the maximum benefit from the tool. Our years of experience and best practices guarantee you'll succeed right away – without months of trial and error.
One Interface - Every Channel
Modern customers expect to use modern channels for contacting your business. Channels like web-portals, chat and different social media services like Facebook and Twitter have become as important as the more traditional phone and email channels.
At the same time these modern channels bring an ever growing, fragmented and more time consuming data mass to be handled by your company.
With Zendesk implementing and consolidating these channels into your existing processes and getting the most out of this data mass is easy!

Features
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Comprehensive Customer Service Platform
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Customer Satisfaction
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Customer Service Automations
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Mobile UI
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Multi-language
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Reporting
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Ready-to-use integrations to leading tools (Jira, Trello, Salesforce, MS Dynamics, Magento, Woocommerce, ...)
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Custom integrations to any system
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Comprehansive API, Mobile SDK
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Email
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Phone
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SMS
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Chat
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Web-portal / Help Center
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Knowledge base
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Facebook
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Twitter
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Any other channel (Google Play, Youtube, etc.)
Pricing
Professional
€ 49 / agent / month
- Customer Satisfaction
- Reporting
- Multi-language
- Time-Tracking
Enterprise
€ 99 / agent / month
- Agent Roles
- Ticket Forms
- Multibrand support
- Machine Learning
Elite
€ 199 / agent / month
- Unlimited Light Agents
- 99.9% Uptime SLA
- 1 hour Service Level
- Data Center Location
- Advanced Encryption
Minimum order 20 agents