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Esko Patient Information System

Pepron has been Oulu University Hospital‘s partner in the development of Esko since 2017.

The Esko patient information system has more than 10,000 users in four different hospital districts. The Esko patient information system consists of more than 50 integrated information systems and products, which makes Esko an easily scalable and extensible information system. Esko is constantly being renewed.

Esko constantly receives positive feedback on its easy usability and reliability. In the research of the Finnish Medical Association, Esko has been rated the best patient information system in Finland for several years. The nursing staff has also given Esko’s user experience good grades.

In Esko’s development work, special attention has been paid to the management of patient medication. Knowledge of previous, newly administered, or newly prescribed medication is critical in choosing the right method of treatment.

Up-to-date medication information is available to healthcare professionals in real time throughout the patient’s treatment process. Information automatically moves between Esko and the intensive care system. For physicians, Esko provides Duodecim decision support, which improves patient safety.

Esko Systems is a non-profit in-house company owned by its customers. Through us, municipalities and social and health care actors from the public sector can participate in creating agile and low-cost information system solutions that support everyday work with patients. We are currently developing a primary health care solution to esko.

We are currently creating a regionally strong patient information system solution, where information follows the patient. In this way, we ensure patient safety and the flow of information from primary health care to specialist care.

Our current owners are the Northern Ostrobothnia Hospital District, the City of Oulu, the Lapland Hospital District, the Länsi-Pohja Hospital District, and 2M-IT.

Zendesk Apps and Consultation on Customer Support for Oura Health

Pepron provided Zendesk apps and consultation on customer support for Oura Health.

The Oura Ring is the most accurate, comfortable and beautiful wearable focused on providing actionable information about sleep and readiness.

Oura Ring is a market leader in the fast-growing wearable health tech market (projected at $22 billion by 2022) and with Moment is expanding further into the $4.2 trillion global wellness market. To date, Oura Rings have tracked over ten million nights of sleep for more than 75,000 users in 70 countries.

Oura is the world’s first smart ring and app that shows how your body responds to your lifestyle by analyzing your sleep, activity levels, daily rhythms and the physiological responses in your body. Oura has users in over 50 countries, and several top universities, research organizations, sleep clinics, and companies are utilizing the data and insights Oura provides. In 2017, Oura Health was selected as the Best Health/Lifestyle Startup in Finland at the Nordic Startup Awards.

Customer Support and Sales Tool for MedKit Finland

Pepron provided customer support and sales tool for MedKit Finland.

MedKit Finland is a Finnish company established in 2008 providing emergency and other healthcare supplies both locally and internationally. We operate according to a wholesome service model and strive to be a one-stop-shop for healthcare supplies – serving both professionals and consumers. The company has a versatile range of over 5000 products in their webshop as well as over 8000 Finnish organizations as clients from the healthcare and manufacturing sector.

Clients of MedKit include but are not limited to healthcare units, the national defence forces of Finland, counties, private companies, public organizations, consumers, hospitals, the police force, sports clubs, border patrol and large clients in the manufacturing field. MedKit has evolved from a supplier of products to a company providing a one-stop shop for your healthcare product needs. We offer a versatile range of products, fast deliveries and yes – most of our products can be purchased in single units.

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MedKit’s revenue has increased significanty during the last ten years, seeing hundreds of percents of growth. The company currently has 25 employees and is working towards reaching 12 million euros in revenue during 2020. MedKit’s growth strategy is based on internationalization, improvement and continuous learning.

B2B Customer Support and Customer Support Portal for Ideal GRP

Pepron provided B2B customer support and customer support portal for Ideal GRP.

The three Siemens Digital Industries Software solutions channel partners have announced to join forces under the IDEAL Group brand. The merged IDEAL Group creates a resource pool that can undertake any size of digital enterprise initiative, adding unique value to new and existing customers in the discrete manufacturing or process industry. The new digital solutions powerhouse covers the Nordic countries and the Baltics region, employing 110 persons.

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The offering of the merged IDEAL PLM Group services and solutions covers customer needs from establishing an end-to-end digital strategy and providing digitalized processes with state-of-the-art tools to securing successful business transformation with an ability to support customers through years to come.

Individually each of the merged businesses have gained in-depth knowledge and industry expertise in delivering digital enterprise solutions over decades. The merged IDEAL PLM Group is in the position of scaling up this competence to a new level and offer unique value for customers with holistic digital enterprise solutions. The merger creates a competence pool that can undertake any size of digital enterprise initiative, either in the discrete manufacturing or in the process industry.

B2B Customer Support and Project Management System for OpusCapita Solutions

Pepron provided B2B Customer support and project management system for OpusCapita Solutions.

OpusCapita Solutions is one of the leading providers of digital solutions and transaction processing for source-to-pay, cash management, and product information management.

OpusCapita enables organizations to buy and pay quickly and securely, with a real-time view of their business. Our customers use our source-to-pay and cash management solutions to connect, transact and grow. OpusCapita processes over 100 million electronic transactions annually on its Business Network. We currently have over 3000 customers in more than 100 countries that use our source-to-pay and cash management solutions to connect, transact and grow.

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OpusCapitans transforms purchase to pay and cash management for the digital age. What does this promise mean for the current and future OpusCapitans?

To start with, the obvious answer is that our hundreds of professionals in Germany, Finland, Sweden, Poland, Latvia and Norway are dedicated to working with our customers to digitalize and automate every phase of their purchasing and payments processes, helping them to gain the benefits of the digital, real-time economy.

Customer Service for Greip IP Solutions

Pepron provided customer support and customer support portal as well as a sales tool for Greip IP Solutions.

Greip™ is a visionary software solution providing modern tools for IP management and collaboration. We are a diverse group of IPR, software and service professionals. The mixture of our team’s skills ranging from IPR to technology and business to service design, gives us the perfect combination of experience and know-how to serve our customers and understand their needs.

Our strong background and long experience in working in the IPR industry gives us also the ability to help, guide and support you to utilize the possibilities of your Intellectual Property to maximize the benefits for your business.

In addition to the basic implementation and training we offer a variety of value adding services.

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Greip™ was originally created by Berggren Oy, a leading full-service IP House, to serve the customers better by using a modern and secure solution for collaborating with the IP service provider. Over the years, the service has developed into serving the growing need to manage the customers’ complete IP lifecycle, independent from IPR agent services. Greip IP Solutions Oy was established when Berggren Oy incorporated the Greip™ business in 2018.

Today Greip™ has nearly 5000 users in more than 350 organizations internationally – and growing.

Jevelo Jewelry

Pepron has been Jevelo‘s partner in the development of Jevelo Jewelry design application.

Primesmith Ltd. provides ‘Jevelo – Jewelry You Create’, an iOS app-as-a-service that enables consumers to create unique and diverse jewelry designs from their photos. In Jevelo market, consumers can buy and sell designs created by the Jevelo community. Designs are manufactured on-demand into quality pieces of jewelry using a combination of 3d printing and traditional goldsmith techniques.

Primesmith Ltd. is located in Finland. Our foundation rests on strong mobile and imaging expertise, the latest in high-tech manufacturing, Nordic aesthetics and quality standards.

My name is Kristian Saarikorpi, and I am a Master Goldsmith by profession. I have always been a little different than the average goldsmith. Right from the start it was clear to me that the combination of modern technology and expert handicrafts was my thing. This combination allows me to do things that I would have been unable to do before, and also, as a designer, I am able to inhabit a world where the only limitations are my own imagination. I have made jewelry using 3D printing and CNC techniques for over 17 years already, and my current Jevelo project relies heavily on my extensive experience in this area.

Customer Service for QuietOn

Pepron provided Zendesk-based customer service solution for QuietOn that serves customers both in the EU and US.

“Snowflakes falling delicately on frozen forest ground or the restfulness of a lake in the setting sun during endless Finnish summer nights.”

These images convey the feeling of peace and tranquility in Finland. We at QuietOn have made it our mission to make this silence accessible to everyone at all times, be it while sleeping next to a snoring partner, in the midst of a crowd in a big city, or high above the clouds during a flight over the Atlantic.

QuietOn earbuds attenuate annoying environmental noises, allowing you to find calm in noise. QuietOn provides optimal noise reduction across the whole audible spectrum. They are most effective at low frequencies such as snoring, ambient sounds coming through walls, or airplane cabin noises. Low frequencies may seem harmless, but they can cause serious damage to your hearing and well-being.

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QuietOn Ltd is a technology enterprise established in 2015. The company designs and manufactures active noise cancelling earplugs that were developed by Matti Nisula and Janne Kyllönen. The company has delivered more than 30,000 units to 120 countries in the world.

Zendesk Consultation for Holvi

Pepron provided consultation on Zendesk for Holvi.

Our founders and many of our employees are former self-employed and freelancers who had enough of spending their time with bookkeeping and tedious paperwork. Initially, they began by solving minor problems that self-employed people experience daily in managing their finances. They quickly realized two things. There are more people with similar challenges. And these people are looking for services that solve these challenges for them in an uncomplicated way. This was the birth of Holvi.

The idea is simple. We have made it our goal to make the lives of the self-employed a little easier with our digital business current account and financial management tools.

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Holvi is the business banking service for all self-employed and freelancers. It’s a digital business account, combined with invoicing, expense management, streamlined bookkeeping and real time business insights – all in one place. At the centre of our offer are the self-employed, the Makers and Doers. We want to take care of their finances, so they can take care of what is important to them.

We have Nordic roots, but we’re a global community of over 100 team members representing 20 different nationalities, with offices in Helsinki, Berlin and Madrid. In addition to creating one of the world’s most innovative digital financial services, we’re also part-time bloggers, designers, developers, photographers and musicians.

Maintenance followup solution for First Quantum Minerals

Pepron has been part of First Quantum’s P2P Maintenance Solution development.

Cobre Panama is a large copper porphyry deposit located approximately 120km west of Panama City in the Donoso District in Panama.

Spread across 13,600ha, the mine includes four concessions and is owned by Inmet Mining Corporation through its wholly owned subsidiary Minera Panamá (MPSA). First Quantum Minerals acquired 92.74% of Inmet’s shares in April 2013 thereby assuming an 80% equity interest in Minera Panamá.

The project was formerly known as Petaquilla Copper and acquired by Inmet in 2008. It is being developed with an estimated investment of $7.bn. Inmet approved the development of the mine in July 2011.

The project received approval in February 2018 for a 15% expansion to 85 million tonnes per annum (Mtpa) and upgrades to certain areas for a further increase to 100Mtpa after 2022.

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As a company and individuals, we strive to go beyond the goals set by other companies. After 25 years of operations we are now one of the world’s top 10 copper producers, exporting millions of tonnes of concentrate from multiple countries to customers worldwide. We are focused on providing a tangible benefit from everything we do for investors, employees and the many communities that host our operations.

Customer Service for Disturb

Pepron provided Zendesk-based multi-channel customer service solution with integrations to backend systems for Disturb.

At Disturb.fi you find a wide range of new, interesting labels along with most wanted, well known brands. Our collections combine pieces of all time favourites and latest fashion trends for both women and men.

Our main priority is customer satisfication. We take extra care of quality and improve our service continually.

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Our Company Disturb Scandinavia Oy was founded in January 2011. Our collections and brands are updated constantly, as new arrivals and fill ups arrive every week.

We wish to receive your feedback concerning our products and service! We want to give our best effort in order to provide you a great shopping experience, and for that we wish to hear your comments and concerns.

Second Line Customer Service for Kaleva

Pepron provided Zendesk-based second line customer sevice for Kaleva, which is integrated to the internal project management system.

Kaleva Media is a multimedia company offering locally interesting content, service models and platforms. The media business invests in high-quality journalism, content products and comprehensive advertising solutions in different digital channels and print media. Our diverse services enrich and facilitate the lives of local people, businesses and communities.

Our news media brands provide a daily forum for the people of northern Finland. As a strong northern media house we offer reach, contacts and results around the clock. Our business includes following publications: Kaleva, Kale!, Forum24, Lapin Kansa, Uusi Rovaniemi, Lounais-Lappi, Raahen Seutu, Raahelainen, Pyhäjokiseutu, Koillissanomat, Iijokiseutu, Rantalakeus, Siikajokilaakso, Oulu-magazine and Pudasjärvi-magazine and their encompassing digital channels and services.

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We are Kaleva Media, a Finnish media house providing local content and services. From Kaleva newspaper, we have grown into a company of content creation and influencer marketing, whose diverse services enrich and ease the lives of local people and businesses.

For readers, we provide high-quality journalism and content products, with a strong local focus. For advertisers, our comprehensive marketing solutions for different digital channels and print media offer the most effective results in reaching the local consumers of Northern Finland.

In addition to publications, we offer national marketing services such as influential and digital marketing.

Customer Service for Sports Center Hukka

Pepron provided Zendesk-based customer service solution for Hukka.

Health Club Hukka, located in the Heinäpää district in Oulu, provides you excellent indoor training facilities and a wide variety of different sports – all included in a single membership fee.

Hukka boasts over 10,000 square meters of exercise space, including three different gyms and all the equipment you need. Trying out new classes and picking up a new sport is easy! After sweating it out, relax in a classic Finnish sauna or enjoy a comfortable massage.

At Hukka, we believe that people always come first. We take pride in providing a relaxed, supporting atmosphere that respects individual needs, no matter your age or fitness level. We call it the Hukka Spirit!

“With Zendesk, the handling of customer feedback and repair needs has significantly quickened. Now we also get feedback directly from the customer on how he or she thinks we handled customer feedback. ” – Anna Rounaja, Development Director of Hukka.

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The 14,000-square-meter sports center Hukka in Oulu is the largest in Northern Finland. Hukka is owned by a family business, and offers a variety of sports to its members. For a single membership fee, members can attend more than one hundred and fifty group exercise classes per week, use high-quality gyms, engage in indoor cycling, and play squash, badminton, street basketball, tennis, and table tennis. In addition to exercise, Hukka offers its members pampering in various forms, for example in its café, relaxation areas, and infrared saunas.

Customer Service Solution for Capricode Systems

Pepron provided Zendesk-based customer service solution for Capricode Systems.

The contact and customer service systems of Capricode Systems are the choice of numerous companies and organizations. Thanks to its flexibility, our services are suitable for any operational environment. Because of its reliability, Capricode Systems serves Finns in systems that are critical to society each day of the year.

Capricode Systems provides digital customer service and communication solutions for business and public administration.

Web Payment System Customer Service

Pepron provided Zendesk-based customer service solution for Checkout.

Checkout offers you comprehensive solutions for trading across all channels: online, apps, and stores. We have invested in reliability and dependability, and the operation is supported by comprehensive, Finnish customer service.

With one contract, you get the most comprehensive selection of payment methods on the market for your online store. Intelligible billing reports and the Extranet portal for merchants make accounting and returning payments easy, and the high-quality technical implementation of the service withstands even large shopping traffic.

“Zendesk has reduced the number of tools we have. At the same time, we have been able to unify the customer service operating model in all our services.” – Jenni Penna, Checkout’s Technical Services Specialist.

Read more about Pepron’s Zendesk solution for Checkout: Zendesk has been a power boost to customer service, tells Checkout (Finnish only)

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Checkout is a Finnish payment service that offers payment methods to ecommerce, mobile and in-store merchants. Checkout is currently used in over 10,000 Finnish stores. Checkout is part of OP Financial Group, which is one of the largest financial companies in Finland.

Checkout’s tools in development allow you to solve a variety of online payment challenges easily and quickly.

Customer Service for Dermosil

Pepron provided Zendesk-based multi-channel customer service solution with integrations to backend systems for Dermosil.

Dermosil is a family business that manufactures products for different skin needs. Our Dermosil products are high-quality and developed for daily use to maintain and promote skin care. Our webshop is the sole sales channel for our products and a meeting place for our customer community.

From our current selection of well over 400 products, you will find high-quality and skin-friendly products for the whole family for different needs.

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When our founder, Henry, was holding the very first Dermosil product in the 80s, no one could have imagined it would be a start for something big. This product was very gentle and skin-friendly, like a gift for the skin. It was called Dermosil Original Skin Care Cream.

Dermosil has always been much more than just excellent products: buying a Dermosil product is a community event and a large proportion of our customers belong to a group of subscribers. If you don’t have a group yet, you can easily set one up!

Customer Service for Balmuir

Pepron provided Zendesk-based  multi-channel customer service solution with integrations to backend systems for Balmuir.

the finest natural materials. Each Balmuir product is a token of fine craftsmanship and designed to bring joy for years.

Balmuir interior decoration collection covers the living room, study, bedroom, bath and kitchen. Balmuir products give a sophisticated touch to the decorative finishing of an elegant home or office. The products are widely used also in high end hotel and restaurant projects.

Balmuir fashion collection includes scarves, bags, shawls, knitwear and hats. Both autumn/winter and spring/summer collections come in natural colours spiced up with the latest colour trends. These unique items are a combination of genuine materials with a luxurious feel.

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Balmuir is a Finnish lifestyle brand offering an exclusive fashion collection, home decoration products and unique gift items made of the finest natural materials.

Balmuir products are made by highly skilled partners, carefully chosen with an emphasis on premium quality and sustainability. The cornerstones of our business are the product quality, excellent customer service, flexibility and joy of doing and creating. We believe that quality is in fashion forever.

Customer Service for ACON

Pepron provided Zendesk-based multi-channel customer service solution with webshop chat for ACON, which we have developed together to this day.

ACON offers its customers a wide range of high-quality and innovative leisure-time products. In addition to quality products, our success is based on professional staff who know the range and how to provide smooth customer service. The company has customers in more than 60 countries.

We serve our customers in our stores in Oulu and Vantaa, as well as in webshops.

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We began selling leisure products in 1996 when we were the first company to import trampolines to Finland. Over the years, we have expanded our product range to include game tables, play centers, and yard games. We design and manufacture most of the products ourselves, but we also act as an official importer for some quality brands. In addition to high quality, the main themes of our product range are physical activity and spending time together.

Customer Service and Complaint Management System for SAKA

Pepron provided customer service solution and complaint management system based on Zendesk for SAKA.

We Finns have been suffering from a bad car trade for far too long. Used car traders who rate the customers by their shoes, inexperience, or gender. Those who promise one and do another – if they even do anything – and don’t really know what they’re selling at all.

We love cars and the car trade. That is why we’ve had enough! It is time to revolutionize the car trade. It’s time to do things completely differently than before. It’s time to turn the experience of the used car trade upside down.

At Saka, we renew the car trade with passion, expertise and a humble customer service attitude. We make a used car trader your trust buddy who will pursue your interests and always find the best possible option for you. We do our best to make buying a car easy and hassle-free for you, and owning a car will be carefree.

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Suomen Autokauppa Oy – SAKA is Finland’s fastest growing carshops. Our operations focus on the retail sale of used cars and vans throughout Finland. We have 19 offices all over Finland and we are constantly expanding our operations at a rapid pace.

We love cars and the car trade. We do our best to make buying a car easy and hassle-free for our customers, and owning a car will be carefree.

Customer Service for Veke

Pepron provided Zendesk-based multi-channel customer service solution with integrations to backend systems for Veke.

Veke is an easily approachable webshop for every stage of a home builder’s life. Veke is a homely, northern Finnish family business with a positive and warm customer service attitude, as well as an attentive and life-serving webshop.

Veke has been operating in Lapland for 30 years. For a family business like Veke, family-centered values ​​are naturally an important part of the business. Family focus is reflected in customer service, product range, and communication. The content of Veke’s communications always strive to emphasize home-like, easy to shop, and approachable webshop. Veke also offers always suitable prices for different lifestyles and different families and an original range of home products.

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Veke is a homely furniture store and a northern Finnish family business that recognizes the way of life behind a comfortable home. Veke serves homes and offers solutions for every stage of a home decorator’s life.

We are a young, active and fast-growing furniture retailer located in Ranua, Northern Finland. The webshop operates throughout Finland and is one of the largest in Finland. Our stores are in Vantaa, Rovaniemi, Ranua, and Oulu.

Customer Service for Freska

Pepron provided Zendesk-based multi-channel customer service solution with integrations to backend systems for Freska.

More than 700 cleaners, more than 60 nationalities. Freska’s professional superhero cleaners are a diverse, talented and beloved group of people working towards the same goal: happier everyday lives and meaningful work.

Our cleaners are loved by our customers and vice versa. Every subscribed customer gets appointed one of our wonderful professional cleaners. After each cleaning we ask our customers for a quick feedback that we use to always improve our service quality. Currently, after more than 300 000 cleanings, our average rating is 4,7/5. Pretty good, huh?

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We believe cleaning is not just wiping dust and organizing furniture. For us it’s a key to a happier life.

Our most important mission is happiness. We want Freska to mean happiness for both our clients and team – as well as more time to spend with people you love and opportunities that open up through work.

Customer Service and Sales Tool for Receptum

Pepron has been Receptum’s partner in developing customer service and sales tool based on Zendesk.

Receptum helps businesses in the health care sector and specialist trade to succeed better. With the help of work-facilitating information systems, we enable companies and their staff to focus on serving their own customers and developing their operations.

As an innovative idea leader, we are the first to bring new IT practices available to our customers. We improve our customer companies’ performance. We enable entrepreneurs in the sector to enjoy their free time without having to worry about the company’s business operations.

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Receptum combines technological excellence with a unique understanding of the pharmacy sector in Finland, Sweden, and Norway. When you want to gain a competitive edge through efficient processes and excellent customer experiences, we are the best partner for you.

We have operated since 1985 in successful cooperation with pharmacies, medical centres and dentists. As a result, pharmacies excel in studies that measure customer satisfaction. Already over half of all pharmacies have selected Receptum’s information system MAXX, which improves customer service and performance.

Customer Service for Gugguu

Pepron provided Zendesk-based multi-channel customer service solution with integrations to backend systems for Gugguu.

Our relationship with our customers is very important to us, and we take it seriously. We want to cater to the needs of the most demanding of customers and we want to involve them in the development of our future collections. We believe that giving feedback should be made easy.
Gugguu wants to take part in creating new trends in kids’ fashion together with consumers.

Currently Gugguu launches two collections per year: a spring/summer collection that comes out in the beginning of the year and a fall/winter collection that comes out at the end of the summer. Occasionally there are also smaller collections that are launched throughout the year.

We started with the Finnish market but now we sell our products all over the world, with retailers in countries like Australia, USA, Germany, and China. You can find a list of retailers here. Our retailers range from traditional brick-and-mortar stores to webshops.

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Gugguu was born as a solution to a problem that two sisters faced in their daily lives: finding durable and good looking clothes for their children. Both sisters had three kids, who frequently needed new clothes because their old ones were too worn out or the children grew out of them. Unable to find suitable clothing for their children, the sisters started to make jokes about establishing their own brand of children’s fashion.

The company was founded in the spring of 2012, and soon the sisters started ruthlessly hunting for the best fabrics and factories available. Their requirements and values were precise, so durability alone wasn’t enough. The clothes had to be eco-friendly, comfortable, and ethically produced. After hundreds of samples and tests, they were able to find their fabric suppliers from Finland and Estonia. In the same countries they found factories that supported their values.

Customer Service and Lead Generation Tool for Puustelli

Pepron provided Zendesk-based B2C customer service solution and lead generation tool for Puustelli.

Kitchen renovation goes smoothly when it is done by professionals right from the start. Puustelli salespeople are professionals in kitchen design who also have comprehensive kitchen renovation studies in their back pockets. They keep the project on track throughout its cycle.

We are pioneers in our field and we’ll tell you what a great help we can really be to you. We will visit the renovation site and make plans based on your own ideas free of charge. You are left with a choice of models, materials, and colors, and Puustelli’s professionals are always there to be your consultants.

Puustelli Group Ltd is a manufacturer of high-quality fixed interior furniture and a developer and pioneer of ecological practices in the field. Puustelli Group Ltd belongs to the Harjavalta Group, which is a Finnish family company. The Group also includes Kastelli Group Ltd and Lapti Group Ltd. The Group’s net sales in 2019 were approximately 491 million and there were 1,200 permanent employees.

Puustelli Group Ltd manufactures kitchen furniture, and its production facilities are situated in Harjavalta – on the same site where the parent company Harjavalta Ltd was founded 100 years ago. Puustelli kitchens have always been known for their high quality and carpentry skills. Puustelli kitchens and Kastelli houses have been the market leaders in their field in Finland for many years.

Trustworthy Customer Service for iHelp

Pepron built a customer service solution based on Zendesk for iHelp Finland Oy.

Majority of the customers of iHelp Finland Oy make their repair orders through iHelp’s webshop built on Woocommerce. iHelp also has a strong presence in Social Media and receives loads of normal customer service questions through their Facebook page or personal Facebook messages.

In the solution Pepron built for iHelp all customer messages received in Facebook as well as in Twitter are brought alongside and as a part of the same workflow as customer messages received through email and iHelp’s webshop. Pepron also implemented a Woocommerce integration between iHelp’s Woocommerce based webshop and Zendesk.

“With the help of Pepron’s Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk, which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks”, tells Mikko Koskimäki from iHelp.

Read the whole customer success story: iHelp promises a quick and trustworthy customer service experience

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iHelp.fi is a full service smartphone and tablet repair shop. iHelp.fi services all common brands like Apple iPhone and iPad and corresponding products from Samsung and Nokia. iHelp grants a full 6 month guarantee for their work on repairing the product as well for the parts iHelp uses for their repairs. For all common smartphones and tablets iHelp gives an 72h turnaround promise regardless of the location of the customer in Finland.

Safeobject Mobile App

Pepron has been a partner of Safeobject in the development of Safeobject mobile app.

Safeobject is a work safety solution for mobile staff designed for industrial needs. It seamlessly combines work and safety instructions for individual sites, reporting tasks and time spent, documentation with pictures, and several other elements aimed at ensuring safety in industry, construction, and maintenance.

As industrial processes become increasingly complicated and production capacity is required to grow constantly, demands for safety, documentation, communication, and reporting become even more important than before.

“Pepron has been involved in making Safeobject a product with which Safeobject will serve companies in different sectors, such as mining, recycling, hospitals, crushing, blasting, and construction – with the same product engine, a mobile application completely adjustable for individual businesses. Pepron’s services with Safeobject cover, in addition to product development needs, business development and creating a customer service component. Pepron is a true multi-sector actor supporting Safeobject.” – Sami Varpenius COO of Safeobject

Read the whole customer success story: Safeobject build smartphone based tool for mobile workforce

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With over 10 years of experience in the field, our mission is to make diverse work environments safer places to work in. We aim to do this by providing easy to use mobile tools for the employees and employers. The tools will enable easier sharing of information between clients, partners, vendors and third party vendors.

Raising work safety awareness with always up-to-date instructions and work safety information is our top priority.

Customer Support System for Sendanor

Pepron provided Zendesk-based customer support system for Sendanor.

Sendanor introduced a new customer support system with the help of Pepron.

“We were impressed how Pepron’s customer support system, which utilizes Zendesk and Zendesk Voice, allows us to get all the feedback from customers in one place, including calls and social media channels such as Facebook and Twitter.” – Jaakko-Heikki Heusala Sendanor CEO.

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Sendanor offers hosting solutions, application development, website design and maintenance, and other IT solutions. Sendanor operates from Oulu in Finland and is starting international operations.

Customer Service Solution for Novart

Pepron provided Zendesk-based customer service solution for Novart.

The A la Carte and Petra kitchen furniture as well as the bathroom furniture and storage systems with sliding doors manufactured by Novart are well represented throughout Finland. We take care of our dealers’ strong professionalism by providing them the best training and marketing tools in the industry with industry-leading brand kitchens.

Continuous product development guarantees up-to-date and high-quality products, and thanks to our polished logistics services, customers receive their furniture deliveries at the desired time.

Long-term and versatile cooperation with the leading suppliers in the industry ensures the compatibility of our products seamlessly.

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Novart Oy is the largest kitchen furniture manufacturer in Finland, and belongs to the international Nobia Group, which is the leading kitchen furniture manufacturer in Europe and one of the largest ones in the world. In addition to A la Carte and Petra kitchen furniture, Novart’s other products include bathroom furniture as well as other fixed storage furniture in home.

The company has a strong market position in both target sales and resale. Novart delivers about 100 customer deliveries to Finnish homes every day.

Online Fleamarket Customer Service

Pepron provided Zendesk-based customer service solution for Netflea.com.

Netflea.com is a unique way to shop preloved items online. Unlike other online marketplaces, at Netflea.com you can buy multiple items from different sellers and get them delivered to you reliably in one parcel with one shipping fee. We combine the convenience of online shopping with the exciting selection, prices and ecology of a massive flea market.

Finding what you need out of our massive selection is easy with our powerful search. Should you have any questions, our professional customer service team is happy to help you.

If you want to sell the items you don’t need any more, by using Netflea.com you’ll save most of the hassle compared to a typical online marketplace. You don’t have to worry about answering questions related to individual items, sending each item to a different buyer, returns or relisting returned items. All this is taken care for you anonymously by Netflea.com. Most importantly, however, with Netflea.com you can reach a huge international buyer community with one easy-to-use service.

Netflea.com is a unique way to shop preloved items online. The items are sold by consumers to consumers completely hassle-free, because we act as a trusted third party between the consumers. This way full consumer rights are guaranteed to the buyer and the seller alike.

At Netflea.com, buying and selling 2nd hand goods is much easier than trading at typical marketplaces. You can buy items online from multiple sellers using one shopping cart. All items will be sent to you in one parcel with one flat rate shipping fee.

Customer Service for Oulun Energia

Pepron provided Zendesk-based customer service solution for Oulun Energia.

Key to the company’s longevity has been a focus on the customer. Their motto is “We are all at the customer’s service.” As a value, it has served their customers well. Behind the scenes, however, Oulun Energia was looking for a customer service solution that was also at the customer’s service. Their existing system offered limited methods for tracking customer support satisfaction. As a subscription-based energy company, they needed a better handle on satisfaction and its relation to churn rates.

Losing customers because of inefficient backend systems wasn’t an option, so Oulun Energia decided to make a change. They turned to Pepron, a Zendesk partner, for help.

Oulun Energia implemented Zendesk and found they were able to easily integrate data stored in the incumbent legacy systems into Zendesk. They also moved their social support through Facebook and Twitter into Zendesk.

Read more about the customer success story from Zendesk webpage: Why Oulun Energia turned to Pepron to give their customer service a power boost

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Oulun Energia is a 100 % Finnish pioneer of the energy industry. We provide energy services and clean energy to make everyday life easier for homes, businesses and the society at large. We create brave new innovations in energy production, circulation economy and smart traffic. Our objective is 100% carbon neutrality in our own energy production already in the 2030s. We employ almost 400 professionals of the energy industry.

Customer Service for Finbiosoft

Pepron has provided Zendesk-based customer service solution and Zendesk consultation for Finbiosoft since 2014.

Over a decade working with laboratories worldwide, we’ve noticed that they can potentially reach much higher quality. Though most laboratories invest in quality, their quality tasks are inefficient and inaccurate due to the use of improper tools and processes. These tasks also focus heavily on documentation rather than improvement.

We believe that high quality is the key to competitive advantages for modern laboratories. For that reason, laboratories must be able to accomplish their quality tasks as efficiently and accurately as possible. In the end, these tasks shouldn’t be seen as a bureaucratic burden but powerful aid for laboratories to improve, demonstrate competence, and ensure patient safety.

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Our mission at Finbiosoft is to help laboratories reach higher quality. Today we provide the world’s first suite of software services empowering them to efficiently and accurately evaluate their quality. We want to make it as easy as possible for laboratories to shift focus from documenting to making improvements that are meaningful to their quality.

Research Collaboration with Open University of the Netherlands

Pepron has been in a research collaboration with Open University of the Netherlands.

OU scientific research is developing rapidly and is firmly embedded in a network of professionals within the different areas of expertise and in close collaboration with several external partners.

Our research is rooted within the faculties and the Welten Institute. Within the Dutch National Research Program we focus on: Digital learning, Safety, Security and Law Enforcement, and Learning, resilience and innovation.

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The Open University is one of the universities in the Netherlands and Belgium. There are, however, differences with the regular universities: the Open University is specifically dedicated to online education and research. The educational programme is structured in such a way that it enables you to study part-time.

A motivated Board, academic staff and internal and external employees form the basis of the university.

Customer Service for Haltian

Pepron provided Zendesk-based customer service solution for Haltian.

Haltian wants to positively impact our increasingly connected world by bravely pursuing the most challenging ideas and turning them into successful solutions.

Haltian created an out-of-box IoT device platform solution for selected segments to help companies digitalize their services, add business value and optimise operations. Get scalable and secure sensors, gateways, connectivity, and device management solution on a single SLA.

We also use our knowledge in product development services to customise a device within our platform or to create a completely new and standalone product.

Haltian Ltd is an engineering house with world-class talent in high technology electronics design and productization.

Thingsee, the proven IoT technology platform developed by Haltian, enables faster IoT launches for mass-scale deployments. Haltian has also been providing device manufacturers with world-class product design and engineering services, since 2012. In 2018, Haltian was heralded by research leader Gartner to be a Cool Vendor for its IoT services. Haltian is behind many of the global signature products, such as the Oura health ring. Its design for the Specim IQ hyperspectral imaging device won the coveted Red Dot Design Award in 2018.

B2B Customer Service for Nokeval

Pepron has been Nokeval’s partner and provided Zendesk-based B2B customer service solution since 2014.

In 1980, our founder Reijo Vähäsöyrinki got an idea about a company as passionate in measuring as Reijo himself. Nokeval started as a R&D company, and after almost 40 years we’re still proud to stand on the same ground.

Finland experienced a massive IoT buzz in 2016, and suddenly there was a name to the systems we had been building for over ten years. Wireless technologies interested everybody, and Nokeval’s name started to appear more and more often as a true expert in the IoT projects. The small measuring expert company from Nokia, Finland was reborn as an IoT solutions house ready to mingle with every wireless technology at stake.

Nokeval is built on technical experts in various niches. Our people have great passion in creating qualified and lasting solutions for gathering and transmitting data. Every measuring-related problem is interesting challenge for us, and we can’t wait to solve them all. We are pleased to share our point-of-view to any IoT related implementation, process modification and utilizing traditional measuring devices to new use cases. We are based in Finland.

Customer Service and IT Help Center for Ouman

Pepron has been Ouman’s partner and provided Zendesk-based B2C customer service solution and IT Help Center since 2013.

The Ouman Products business area delivers everything that an automation contractor needs for the control of HVAC processes. For our OEM customers, we deliver development projects in an easy way. We bring together the operations of a design firm and production in efficient cooperation. We help our customers develop new concepts, develop those concepts into products and maufacture them ourselves – some 1,200,000 products a year.

In 30 years, we have grown from a Finnish manufacturer of controllers to an international building automation industry expert. Our solutions are enjoyed by residents, property owners, property managers, contractors, engineers and equipment manufacturers across Europe. We are the biggest manufacturer of HVAC controllers in the Nordic countries and produce 1.2 million products annually.

The success story of a heating controller pioneer begins in the late 1980s, when the company’s founder successfully developed the first heating controller intended for detached houses. The success of this controller attracted a lot of attention and Ouman expanded its operations to the systems for large properties. The company started providing OEM services when manufacturers and brand owners also wanted to take advantage of Ouman’s automation know-how. The growing company’s competence areas nowadays include energy saving services as well.

Customer Service for PiiMega

Pepron provided Zendesk-based customer service solution with call center integration for PiiMega.

PiiMega is a 20-year-old software company based in Oulu, which creates success stories with our customers around Finland and beyond. In addition to our custom-made software projects, our products include ERPs for companies, sawmills and forest industry and eShop solutions on the Magento eShop platform. In addition, we make detailed, developed software solutions and extensive integrations for our customers using our strong experience and expertise.

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PiiMega started its operations in Oulu, where our headquarters are still located, with the development of customer-oriented ERP systems in 1998. We have another office in Vantaa. The company employs 85 top professionals with long experience in design and development of software and strong know-how in the IT industry.

Customer Service and Internal IT Help Center for Lapti

Pepron provided Zendesk-based customer service solution and internal IT Help Center for Lapti.

Lapti Group is a building services company that specialises in building homes and care premises. In addition to residential and care premises production, the company produces building technology services both as a part of its construction projects and for external customers. Lapti Group is one of the most rapidly growing and profitable Finnish developers. Lapti Group’s turnover in 2018 was EUR 284 million with 800 employees.

Committed personnel, knowledgeable property development and the cost-effective design and build model create clear benefits to customers. They are evident as functional plans, inter-joined design and HVAC and electrical solutions and cost savings.

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Lapti is one of the most rapidly growing Finnish construction and building technology groups. In addition to residential and care premises production, the group produces building technology services both as a part of its construction projects and for external customers. The group has approximately 700 employees.

CRM for Tosibox

Pepron helped Tosibox to find and implement the best CRM software for the company.

We have taken connectivity and made it simple. Our people, technology and software have created a new standard for secure IoT connectivity, remote maintenance and network management. The award-winning TOSIBOX® products are manufactured in Finland and used worldwide.

Secure connectivity is essential for remote access, remote maintenance, continuous monitoring, real-time data collection and data logging. TOSIBOX® helps you to harness IoT for your business.

Tosibox was born from the idea that secure remote access doesn’t have to be complicated, expensive or time-consuming. In the summer of 2010, Veikko Ylimartimo was one of many hard-working and ambitious IT professionals. With a long career in challenging IT positions for an internet operator and an equipment manufacturer, Veikko turned his experience towards consulting for companies that needed safe and reliable remote connections. He had a clear vision – he wanted to develop an easy way to work remotely and securely manage technical devices.

Having developed and patented the world’s first remote access device with Plug & Go™ technology, Tosibox sold its first device out of its Oulu Finland headquarters in 2012, quickly expanding abroad followed by the establishment of three subsidiaries in Germany, Scandinavia and the USA. TOSIBOX® products are now sold across Europe, North America, Asia, the Middle East and Australia.

OpinTori

Pepron has been OSAO’s partner in the development of OpinTori digital counselling service.

OpinTori is a digital counselling service for students, high school graduates, job seekers, employees, and study counsellors. The digital counselling service, combined with personal meetings, is constantly garnering praise from customers, and was also praised in The FUTURE Time Traveler competition.

“We use Zendesk in our digital counselling services, which is the most commonly used system in the world. It is used by many online shopping sites, but we introduced the system to a new kind of use. We also receive customer feedback all the time, and we constantly monitor quality and customer satisfaction… ” – Tea Remahl, OSAO Ovi Study Counsellor

Educational Consortium OSAO is one of the biggest multidisciplinary Vocational Colleges with 8 500 students and 855 staff members in Finland. OSAO takes part and has been successful in national and international skills competitions in several different fields.

Webshop Customer Service

Pepron provided Zendesk-based customer service solution for Metsola.

Welcome to Metsola’s online store! Here you will find useful information with regards to ordering, delivery, product exchanges and returns. You can place orders from our online store as a registered customer or as a guest.

Metsola’s story starts from love and care – and the passion to design sustainable and beautiful clothes continues to blossom.

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Metsola was established in 2007 and it is one of the oldest Finnish clothing brands for children. Metsola’s stunning colours, graphic cuts and patterns create an identifiable brand, and over the years its clothes have become valued and desired collectables on the shelves of quality-conscious families.

Just like the nature around us, Metsola lives and develops while the wild powers of creation thunder in the background.

NexGolf

Pepron has been NexGolf’s partner in NexGolf and Teetime development since 2016.

NexGolf is an Internet based operational course management system for golf clubs, which includes teetime booking, competition management, live scoring, membership, customer, share and locker registers, playing rights management, billing and messaging features.

Teetime.fi is an online reservation system for golf clubs using NexGolf. Teetime enables golf clubs to offer to the players targeted offers, benefits and advertisements, for example last minute deals and prepayment discounts.

Nexgolf Oy currently offers products in two product lines: NexGolf and Teetime.

 

Elisa Ring - Zendesk integration

Pepron has been implementing and delivering Elisa RingZendesk integration since 2019.

Elisa Ring is a mobile switch and customer service solution that directs calls to the right place every single time.

Elisa Ring especially fits companies that have many different kinds of customer service needs, and whose employees are often out-of-office.

With Elisa Ring – Zendesk integration you can create a customer service solution, that seamlessly integrates all communication channels into one.

 

Elisa Oyj is a Finnish telecommunications company founded in 1882. It was called HPY HTF until July 2000. The mobile operations of Elisa were previously known as Radiolinja. Elisa is a telecommunications, ICT and online service company operating mainly in Finland and Estonia.