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Northern Finland Outdoor Life Fair improves customer’s fair experience through a new mobile app

“The development process of the app kept its schedule and the fine tuning after the initial feedback went smoothly.” Erkki Kuoksa, Lapin Messut

Northern Finland Outdoor Life Fair is a 4-day event that gathers hunting, fishing, camping, and nature photography enthusiasts under the same roof.

The last time this fair was held in 2015, it welcomed 50 000 visitors. This year, the fair has over 300 exhibitors and there is a variety of activities and presentations going on throughout the event. As there is plenty to see and experience at the fair, there has to be a way to make it easy for visitors to find what interests them the most.

With so many visitors it's important everyone gets the most out of their fair experience and they find everything they might be interested in. Having this goal in mind, the fair organiser Lapin Messut co-produced a mobile application with Pepron. The app includes all the necessary content about the fair in a clear and pleasant fashion. 

Lapin Messut organises also the annual Snowmobile Fair and Lapland’s Outdoor Life Fair 2018. All three fairs are deliberately shown in the same app. Thus, it creates a natural opportunity for the exhibiting companies to be present and visible in several fairs as the visitors in each fair are somewhat the same people.

The app includes the most important aspects needed in a successful fair experience, such as a list of exhibiting companies, map of the area, updates during the fair, arrival instructions, etc. It is designed to serve the visitors as well as to bring a new channel for the exhibitors to promote their products and services.

The Lapin Messut app is free and can be installed for Android from Google Play and  for iPhone from App Store.

“We were looking for a way to develop the visitors’ experience and a mobile app seemed to be an excellent solution. Our vision is to replace our paper fair brochures in the near future as previously we have had to print thousands of them. Through its features the app also offers the visitors an opportunity to plan their fair visit already in advance.

"We continue to develop the app in collaboration with Pepron and value any feedback from its users. After all, the app exists to serve the visitors and exhibitors and to develop their experience even further.” Erkki Kuoksa, Lapin Messut

Opal Blue expertise now available to all Pepron customers

"In the past at Opal Blue we have worked together in many projects with Pepron and have shared the similar vision on developing the companies. It was only natural to combine our expertise allowing us to serve our customers with a wider offering.", says Jani Korhonen, Vice President of Software, Pepron.

After years of co-operation, Opal Blue and Pepron have agreed to deepen their collaboration and to combine their know-how in business and software development. Opal Blue has placed it's expertise at Pepron's offering making it easier for customers to access a bigger pool of professionals. As now co-owners, Opal Blue, Pepron and the experts have commited to a long-term arrangement.

Opal Blue is a company specialized in business management consultation, business development, supporting software development and venture investments. Opal Blue has provided consultation services to customers varying from high-tech start-ups to traditional industrial businesses.

During the co-operation, Pepron and Opal Blue owners identified a lot of similarities in their different business operations and felt that combination would offer a better and more efficient platform for achieving the long term targets. Owners have also been working together in the past in other companies over a decade which builds the trust and enabled a smooth migration.

As of this release, the agreement has been fully executed and migration completed. The new Pepron crew is excited to continue growing the company and developing the offering.

Halpa-Halli expands to web and invests in customer service

"We want to offer our customers the same local and safe shopping experience through our web shop to which they are accustomed to at our brick and mortar stores. The quality of our customer service is a top priority also in the development of our web shop."
- Tuomo Simojoki, Business Director, Halpa-Halli Ltd

Esko Ylinen, the founder of the Halpa-Halli department store chain, had a childhood dream of a store where you could buy lots of goods with little money. With this mindset Halpa-Halli has been delivering everyday groceries and products to Finnish customers from the year 1969; almost for 50 years. Today Halpa-Halli employs close to 1500 employees and the chain has 38 stores located all across Finland. In fact Halpa-Halli gathered a few years of experience from managing a web shop in the early 2000's and is one of the pioneers of selling products over the internet in Finland. For the last few years Halpa-Halli has practiced e-commerce via Halpa-Halli's specialty sports and hunting products store chain HHsport.

With this new web shop Halpa-Halli opens their whole product range to e-commerce. Most products sold at the brick and mortar stores are available via the new web shop like dressing for the whole family, home textiles, cosmetics and home and leisure time commodities from Finnish glass all the way to bicycles. Halpa-Halli expands their web shop product range continuously and the selection will also include seasonal products in the future. "We want to develop our digital services offering by creating and embedding a totally new web shop team to Halpa-Halli's organization. With this we are answering to the changes on consumer buying habits and increased desire to purhase from the web", says Janne Ylinen, CEO at Halpa-Halli Ltd, and continues: "This is an excellent time to expand our e-commerce offering to include the product range of Halpa-Halli's department stores". 

The core offering of Halpa-Halli's brick and mortar stores is a safe and carefree shopping experience whether you come alone or with your family. "We want to offer our customers the same local and safe shopping experience through our web shop to which they are accustomed to at our brick and mortar stores. The quality of our customer service is a top priority also in the development of our web shop", says Tuomo Simojoki, Business Director at Halpa-Halli Ltd. 

To achieve the same level of safe and carefree shopping experience at their web shop Halpa-Halli focused on the quality of customer experience on their web shop project from the start. "We wanted to build a modern, flexible and customer oriented customer service. Easy usability, omni-channel approach and the tracking of customer satisfaction were the core points when we chose our customer service system",  notes Eveliina Palola, Customer Service Coordinator at Halpa-Halli Ltd and continues: "In order for us to reach the level of customer experience we want to offer to our web shop customers we need to be reachable to customers via all the channels our customers use whether it's the web shop itself, Facebook or phone. In order to continuously develop our customer service and the whole customer experience we can't be afraid to ask feedback from our customers about the quality of the service we provide".

For web shop platform Halpa-Halli chose Magento 2 delivered by Piimega Ltd and for their web shop customer service Halpa-Halli chose Zendesk to handle all customer service and customer interface communications delivered by Pepron Ltd. "Halpa-Halli made an excellent choice by combining the world's most popular web shop platform with the worlds most popular and used customer service platform. From the customer service point of view this has enabled us to build a flexible web shop environment which we can modify on par with the ever changing requirements and customer experience associated with a web shop nowadays", states Henrik Heusala, VP Collaboration Services at Pepron Ltd.

Oulun Energia boosts their Customer Service

"With the help of modern customer service tools Oulun Energia can interact with old and new customers through the channels they prefer, whether it's email or Twitter. Zendesk is a central hub for managing our customer service channels and customer service reporting."
- Petra Salminen, Customer Service Manager, Oulun Energia

Established in 1889 Oulun Energia Concern is a modern corporate group operating in the energy sector of Finland. Operations of Oulun Energia covers the entire value chain of the energy industry from raw material production to generation, sales and distribution of energy all the way to modern smart energy services. 

Read a Success Story from Zendesk on how Oulun Energia and Pepron boosted Oulun Energia's customer service

Oulun Energia 

Oulun Energia has been producing power - electricity and heat - from the year 1889. Today Oulun Energia is the leading energy concern in Northern Finland offering smart, cost-effective, easy-to-use and sustainable energy solutions to their customer. Oulun Energia employs almost 400 energy sector professionals with operations covering the whole value chain of the energy sector.

Oulun Energia Concern consists of Oulun Energia Ltd, Oulun Sähkönmyynti Ltd, Oulun Energia Siirto ja Jakelu Ltd, Oulun Energia Urakointi Ltd and Turveruukki Ltd.

 

Read more https://www.oulunenergia.fi

 

Mobile Developer position at Helsinki and Oulu

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Description

Fullstack developer at Oulu

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Uittokalusto Oy

Uittokalusto Oy is a forestry machinery and outdoor equipment supplier founded in 1918. Their large product range covers the needs of forest sector professionals as well as hunters and outdoor enthusiasts. Uittokalusto serves corporate and private customers through stores in Savonlinna and Tampere and an online shop..

Our solution

  • Customer and stakeholder communications through Zendesk Chat

Rauhala Group

A Finnish family business founded in 1991, Rauhala Yhtiöt offers a wide range of IT services and software systems that ensure the smooth day-to-day business operations of its customers.

€8+ million
60+ employees

Delivered solution

  • Customer and stakeholder communications through Zendesk
  • Integration with internal and external systems

 

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Suomen Nettikirpputorit Oy

Nettikirpputorit brings a free and completely new way of selling second-hand goods online. Vähänkäytetty.fi is an online store where individuals act as sellers and buyers. Their service facilitates the buying and selling of second-hand goods and, most importantly, it eliminates the typical challenges related to flea market sales.

Delivered solution

  • Customer and stakeholder communications through Zendesk
  • Integration with internal and external systems

 

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Kallovaara Marko

Haltian will not overlook customer service when launching the Snowfox Trackerphone.

"We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning.", says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager

Haltian is an engineering company founded in 2012, by former Nokia Product Development Experts. Haltian’s expertise extends from sensors and radio technologies to the implementation of high-quality software programs and user experience. Haltian does B2B product design and development work for its customers and introduces a variety of devices based on wireless connectivity.

Haltian’s most recent product launch has introduced the Snowfox Trackerphone to the phone market. In Haltian’s own words, the Snowfox Trackerphone creates a completely new product category in the market. According to Haltian, Snowfox is a smart phone without the disadvantages of smart phones. "Parents want to let their children out to play, to develop and to have an adventure on their own. However, we hear constantly that they do not want to buy their child their first smart phone yet, because children can be hooked on screen time all too easily. “Therefore, Snowfox is a very convenient solution," says Kari Kujala, the Sales Director of Haltian.

The staff at Haltian has an average of 15 years of experience in different areas of the wireless technology market sector. "Through experience, we have learned that when we launch a new product to the market, the whole package has to be ready before the product is on the shelf," says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager, and continues: "We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning."

In conjunction with Pepron, Haltian implemented a total customer service solution for Snowfox Trackerphone, based on Zendesk cloud service. "We have developed a well-functioning total customer service solution for our clients' needs, which is ready after some small customer-specific adjustments, and which is based on Zendesk, regardless of the extent of customer’s customer service needs," says Henrik Heusala, the Management Consultant at Pepron, and continues: "Because in Haltian’s Snowfox project, we were able to build an entity directly for the new product and new market without any burden of the past, our tested and polished entity made it possible to have a very quick and cost-effective deployment of all channels required by Haltian". The implementation of the customer service entity within the project took about two weeks, after which the customer service entity was in pilot production for a month. From the beginning, the channels for customer service entity have been: e-mail, web buttons, chat and social media (Facebook, Twitter), and more channels and internal integrations such as Google Play reviews and JIRA integration, are in development. "We are very satisfied with the solution and in particular with the schedule, as we got a functional entity for our use," says Pekka Ruottinen.

Haltian Ltd.

Haltian Ltd is based in Oulu, and it is specialised in innovative product development and commercialisation of high-level hardware, software and product design. We can productise all kinds of sensor and mobile technology wireless solutions, from miniature mechanics to industrial Internet. Currently, we employ nearly 80 employees in the Oulu region, and we are one of the fastest growing enterprises in Northern Finland. Haltian was founded in 2012.

iHelp Finland

IHelp Finland is a finnish smartphone- and tablet repairing service company, which guarantee 72 hours service to any location in Finland, and includes one year warranty to each delivery. Smooth and efficient customer service is key factor to keep their promise.

Solution

  • Customer and stakeholder communication with Zendesk
  • Webshop integration to Magento

 

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Kallovaara Marko

Safeobject build smartphone based tool for mobile workforce

Safeobject is a solution for ensuring safety, quality, and work supervision with mobile staff in a changing work environment. Pepron has been involved in making Safeobject a product with which Safeobject will serve companies in different sectors, such as mining, recycling, hospitals, crushing, blasting, and construction—with the same product engine, a mobile application completely adjustable for individual businesses. Pepron’s services with Safeobject cover, in addition to product development needs, business development and creating a customer service component. Pepron is a true multi-sector actor supporting Safeobject.", says Sami Varpenius COO of Safeobejct

Safeobject is a work safety solution for mobile staff designed for industrial needs. It seamlessly combines work and safety instructions for individual sites, reporting tasks and time spent, documentation with pictures, and several other elements aimed at ensuring safety in industry, construction, and maintenance.

As industrial processes become increasingly complicated and production capacity is required to grow constantly, demands for safety, documentation, communication, and reporting become even more important than before.

Typical risks involved in some processes are falling, threats of fire or explosion, dangerous substances, or site-specific challenges. In other cases the challenges are cold or hot temperatures, or other external factors.

At the same time the production must be efficient, and results have to be reported precisely for each machine or piece of equipment, or at the level of individuals—whether you are measuring tons, time, or other similar variables. Documenting changes has to happen in real time.
Some procedures aimed at ensuring safety are determined by law, and others are actor-specific.

Safeobject has been developed taking into account these variables—with over 10 years of experience in the field.

A summary of the work safety solution for mobile staff:

  • Work safety instructions
  • Work instructions
  • Warnings
  • Checklist and inspection register
  • Measurements and measurement report
  • Staff location
  • Location of tools and machinery
  • Inspection and maintenance registers

Domos Labs to join Linux Foundation Allseen Alliance

“We have been very impressed by the work that is being done in Allseen Alliance, and are proud to join and contribute. We believe the open gateway platform is critical to realize interoperability in IoT.” says Domos Labs CEO, Olav Nedrelid.

Oulu-based Domos Labs has joined Linux Foundation Allseen Alliance, the collaborative industry project established to secure interoperability for Internet of Things. The Alliance has had a very successful 2014, attracting a number of global heavyweights in various industries like Qualcomm, Microsoft, Sony, LG, Cisco, Electrolux etc: https://allseenalliance.org/about/members.

Domos Labs is creating the first LEARNING Wi-Fi Router, applying state-of-the-art Artificial Intelligence and Machine Learning techniques to optimize and simplify home wi-fi. In Allseen Alliance they will join the Gateway Agent working group. The company has offices in Oslo (Norway) and Palo Alto (CA) in addition to Oulu.

“We have been very impressed by the work that is being done in Allseen Alliance, and are proud to join and contribute. We believe the open gateway platform is critical to realize interoperability in IoT.” says Domos Labs CEO, Olav Nedrelid.

Domos Labs established R&D base in Oulu because of the extraordinary competence available. “It is an incredibly deep talent pool with world class experts. We see so many opportunities in the intersection of cloud and embedded technologies that make up the Internet of Things. Hopefully we can help build a vibrant cluster for IoT in Oulu.”

“It has been great to help Domos to establish office in Oulu. Their current plan promises over 20 jobs in near future. And their ideas around IoT, has potential to provide growth platform for many Oulu based startups”; Janne Räsänen, CEO of Pepron, continues.

”Domos Labs brings markable software know how to Internet of Things ekosystem to Oulu. Domos Labs is talented operator in open gateway platform development and it has good connections to many brands globally,” comments director of BusinessOulu Juha Ala-Mursula.

For information call:
Janne Räsänen, CEO,
janne_at_pepron.com
mobile + 358 40 575 4595
www.pepron.com

Juha Ala-Mursula,
executive director,
juha.ala-mursula_at_ouka.fi
mobile +358 40 559 7020
www.businessoulu.com

Domos Labs

Domos Labs is creating the first LEARNING Wi-Fi Router, applying state-of-the-art Artificial Intelligence and Machine Learning techniques to optimize and simplify home wi-fi. In Allseen Alliance they will join the Gateway Agent working group. The company has offices in Oslo (Norway) and Palo Alto (CA) in addition to Oulu.

Learn more www.domos.no

Bitwise expands to Oulu

"We wanted to open a branch in northern Finland, close to important customers. It's great that we have these professionals, Marko Kallovaara and Janne Räsänen with us to ensure a fast start and get their experience in business development for our use", says CCO Juhani Kallio Bitwise Oy.

Bitwise will start operations in Oulu in September 2014. Initially, the unit’s main task is to support Bitwise’s existing project needs. Bitwise is a well-known actor in a challenging project environment - "150 successful projects, and none of them failed", says the CEO Tomi Mikkonen, "our success is based on world-class experts, who are carrying the responsibility."

During 2015, the Oulu unit will be developed in selected technology areas to take overall responsibility for the business. "We wanted to open a branch in northern Finland, close to important customers. It's great that we have these professionals, Marko Kallovaara and Janne Räsänen with us to ensure a fast start and get their experience in business development for our use", says CCO Juhani Kallio Bitwise Oy.

Friends from Oulu, running a different product business, find co-operation to be a great opportunity for client companies in Oulu. "Besides products, the partnership now provides for our customers and partners a strong project know-how, while extending the Bitwise operations to other parts of Scandinavia," describes Kallovaara.

Growth will be one of the main objectives for Bitwise in the near future - to reach that target Oulu unit plays a key role. "It is a pleasure to be involved in supporting this goal. I can see that Bitwise’s productized project delivery model also has a significant global potential", says Räsänen.

"Bitwise Oy is a welcome addition to the Oulu business world and fits in well with strong expertise and contact network of the company field", says Juha Ala-Mursula Business Oulu.

This is a good start!

Bitwise

Bitwise Oy is software engineering specialist, which offers solutions to wide range of industries, like industry, commerce and government sectors. Company's turnover was 4.2M€ in 2013 and currently has 60 employees.

Read more www.bitwise.fi 

 

Hukka develops digital customer service

"Handling customer feedback and improvement suggestions has really become faster with the use of Zendesk. In addition we now get customer satisfaction directly from the customer about how we handled their issues.” says Anna Rounaja, Chief Business Development Officer at Hukka.

Oulu based Health Club Hukka has had rapid growth both in business and member numbers during the last few years. Offering group exercise, gym and ball game services to its members Hukka has found a vast and devoted clientele from the Oulu region in Northern Finland. By also offering its members many added services included in the membership fee such as child care, relaxation facilities, spa services with infra-red and Finnish sauna’s and things like bracelets for single people so they can show off their marital status Hukka is a forerunner in providing wholesome and memorable exercise experiences. Inside Hukka’s facilities members can also find and use payable specialty treats like personal trainer, massage, physiotherapy and beauty services.

It is very important for Hukka that their members can have a real influence on developing Hukka’s services and facilities. Hukka strives to effectively distribute every request, feedback or idea send by a member or someone deciding if he should become one to the knowledge of the responsible person inside Hukka’s organisation. On top of emails and calls coming directly from customers Hukka has a very strong presence in social media through their active Facebook-page and community and Twitter and the impact of social media is continually growing. Hukka invests strongly on developing digital multichannel customer management and wants to be a forerunner also in this area.

Laboratorio Uleåborg has been Hukka’s partner and provider of digital services for a long time. In their latest project Laboratorio Uleåborg together with Pepron have provided Hukka with a comprehensive multichannel solution for Hukka’s digital customer management. Solution has been built on the cloud based customer service system Zendesk.

“Handling customer feedback and improvement suggestions has really become faster with the use of Zendesk. In addition we now get customer satisfaction directly from the customer about how we handled their issues.” says Anna Rounaja, Chief Business Development Officer at Hukka. She emphasises that for a company continuously investing on their customer experience moving to use a comprehensive customer service system like Zendesk has been a very wanted and needed step in development. According to Anna another big improvement gained by the use of this solution has been the clarification of the management workflow at Hukka. With the help of this solution Hukka now has every request, feedback or idea originating from their customer base available easily in one system. Anna also adds that due to the excellent technical support provided by Pepron the deployment of the solution was easy and the system was in active use with all of the responsible persons in a time-frame of a few weeks.

HUKKA

Located in Oulu Health Club Hukka with its 14 000 square meters facilities is the biggest of its kind in the north. Owned by a family business Hukka offers a wide variety of exercises to its members. With their membership fee the members of Hukka can enjoy over 150 group exercise hours per week, train in three well equipped gyms (including a functional fitness studio and one gym just for women), do indoor cycling and play tennis, squash, badminton, table tennis, street basket or floor ball. In addition Hukka offers their members pampering in different forms in their cafeteria, relaxation facilities and infrared and normal sauna’s.

More info:

Anna Rounaja
Chief Business Development Officer
+358-40-5600 720
www.hukka.net

LABORATORIO ULEÅBORG

Laboratorio Uleåborg is an Oulu based advertisement office specialized on digital design. Laboratorio Uleåborg provides their customers with assignment on advertisement, marketing communications planning, brand management, graphical design and a wide variety of functions in digital communications. Laboratorio Uleåborg also executes corporate identities, advertising, user interfaces, packaging design, product design, communication for social medias, animation, audiovisual design, information and interior design.

More info:

Mika Pyhähuhta
Creative Director
+358-40-542 8590
www.uleaborg.com

PEPRON 

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business and customer service. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes. 

More info:

Janne Räsänen
CEO
+358-40-575 4595
www.pepron.com

 

Working, multifaceted customer service important to Ilmaislahjat.fi

"Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."

Ilmaislahjat.fi executes modern marketing campaings for their clients. By using their unique Ilmaislahjat, or Free Gifts, concept Ilmaislahjat.fi has multiplied the effectiveness of the marketing campaigns of their clients when comparing to the normal, more traditional campaing concepts.

"Reward your end-customers, we'll handle it for you", says Jani Karsikas from Ilmaislahjat.fi:" Our concept has shown that it works and our clients have been very pleased with the results they've gained". Ilmaislahjat.fi handles all campaing products related operations on behalf of their clients; orders, logistics and customer service. "Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."    

"Excellent customer experience is a very important part of the whole Ilmaislahjat concept, and for us to achieve that we need the very best tools with accompanying processes that lets us use these tools to their maximum benefit. We aren't afraid to claim that the services we represent, Zendesk and babelforce, integrated tightly to the Magento web shop platform offer just this, especially when we add fine tuned processes into the mix that utilize the full benefits offered by these services", claims Henrik Heusala, Business Consultant at Pepron: "With the above we can quarantee an excellent customer experience for Ilmaislahjat.fi's clients and their customers." 

 

Ilmaislahjat.fi

Ilmaislahjat.fi deploys effective marketing campaigns for their clients. Ilmaislahjat.fi has developed a marketing tool with which acquiring new customers creates attention and brings these customers to your organisation. Whether your company celebrates a special day, event or has some other reason to consider your current or becoming customers, through Ilmaislahjat.fi service you can arrange it easily and cost effectively

Learn more www.ilmaislahjat.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Learn more www.pepron.com

iHelp promises a quick and trustworthy customer service experience

"With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp.

Nowadays people travel with their smart phones and tablets no matter where they go. Unfortunately this means that these gadgets also break down more often. Especially the nowadays often quite large touch screens on these gadgets are in great jeopardy. When accident happens iHelp Finland Oy, a full service repair shop for smart phones and tablets offers quick help. In a reasonably short time iHelp has risen to become a very popular and trusted modern smart phone and tablet repair shop. For their customers iHelp makes an under 72h turnaround promise which in practice means no matter where in Finland the customer is located iHelp promises to handle inbound shipping of the product to iHelp, repair of the product and outbound shipping of the product back to the customer in under 3 days from the date the customer has made the repair order. Customer security is also a great concern to iHelp and consequently iHelp grants a 6 month full quarantee for both iHelp's work as well as to the parts iHelp uses when repairing customer products. 

Majority of the customers of iHelp Finland Oy make their repair orders through iHelp's web shop build on Woocommerce. IHelp also has a strong presence in Social Media and receives loads of normal customer service questions through their Facebook page or personal Facebook messages. It's telling of the effect of social media for a modern repair shop that iHelp reached over 10 000 likes on its Facebook page in a fairly fast time after its launch. "Providing fast customer service with excellent quality is vital for iHelp in order to fulfill our under 72 turnaround promise", says Ville Tasala, CEO of iHelp Finland Oy and continues: "We have to respond to our customers fast regardless if they choose to contact us through Facebook, email or through web from our web shop." 

Pepron build a customer service solution based on Zendesk to iHelp Finland Oy. Using Zendesk as a customer service platform offers an easy way of bringing Social Media to be a part of the normal customer service workflow. In the solution Pepron built for iHelp all customer messages received in Facebook as well as in Twitter are brought alongside and as a part of the same workflow as customer messages received through email and iHelp's web shop. Pepron also implemented a Woocommerce integration between iHelp's Woocommerce based web shop and Zendesk. "With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp. "With our Woocommerce Zendesk integration we managed to bring iHelp's actual service work workflow into the same UI to be handled parallel with all other customer service requests and messages flowing in through different channels", establishes Henrik Heusala, Business Consultant from Pepron.    

 

iHelp.fi

IHelp.fi is a full service smart phone and tablet repair shop. IHelp.fi services all common brands like Apple iPhone and iPad and corresponding products from Samsung and Nokia. IHelp grants a full 6 month quarantee for their work on repairing the product as well for the parts iHelp uses for their repairs. For all common smart phones and tablets iHelp gives an 72h turnaround promise regardless of the location of the customer's location in Finland. 

Learn more www.ihelp.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Learn more www.pepron.com

Smooth customer service part of the successful opening of Ideapark Oulu

"Whether the issue was some kind of a practical current matter or for example information distribution to our website we have to be fast and reliable in order to guarantee continuing sales for our business customers, having modern customized customer service tools has significantly helped us in helping our business customers", Petri Häli Shopping Centre Manager at Ideapark Oulu

Finland's second Ideapark opened its doors in Oulu on the 31st of October 2014 and brought with it 25000 square meters of shopping space, 500 jobs and about 50 different businesses under the same roof in northern Oulu with such a rush of enthusiastic shoppers on its opening day it created nationwide news and media buzz in Finland.

Although the actual rush hour started on the opening day the people responsible for the opening of Ideapark Oulu had already been working their socks off for several months. While handling all other current matters coordinating the successful joint opening for about 50 different businesses was not a simple undertaking: "While consumer satisfaction is our core competence we have also always invested heavily on the satisfaction of our business customers at Ideapark, an essential part in this is that we provide fast and easy corporate customer service", says Petri Häli Shopping Centre Manager at Ideapark Oulu.

Pepron delivered a customer service solution based on Zendesk for Ideapark Oulu. Petri Häli continues: "Whether the issue was some kind of a practical current matter or for example information distribution to our website we have to be fast and reliable in order to guarantee continuing sales for our business customers, having modern customized customer service tools has significantly helped us in helping our business customers"

Ideapark

Ideapark is one of the most well-known retail brands in Finland. Ideaparks can be introduced as booming modern business cities which offer an unprecedentedly attractive shopping paradise for leisure time, decoration, fashion and daily consumer goods. As an example the first Ideapark in Lempäälä hosts a lot of different events and top-quality seminars, conferences, and exhibitions and consists of about 110 000 square meters with 200 shops, more than 30 food outlets and cafés and nearly 1.2 km shopping and pedestrian zone in sheltered indoors. . 

Learn more www.ideapark.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Learn more www.pepron.com

Bringing Flea Market to the 21st Century - Vähänkäytetty.fi trusts the power of Customer Service

"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"

Vähänkäytetty.fi brings the concept of flea market into the 21st century - free and a totally new way of selling second-hand childrens clothes and recreational equipment through a web shop where sellers and buyers are individual persons. With Vähänkäytetty.fi buyers are able to buy from several different sellers with the same shipping costs contrary to the more traditional way of handling second-hand sales on the on internet. For sellers Vähänkäytetty.fi provides an unbelievably easy channel to bring their items on sale where vahankaytetty.fi handles the display of items, selling, distribution and customer service on the sellers behalf.  

"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"

Vähänkäytetty.fi's web shop is built on Magento platform where Pepron has integrated both the Zendesk customer service platform and babelforce's voice platform. "Vähänkäytetty.fi is a very interesting total project for Pepron, a modern web shop with a new concept also needs, just like a web shop selling new products, the best possible modern customer service tools and processes at their disposal and the customer experience has to be seamless regardless if the customer service is provided through chat, email, Facebook, phone or any other channel", states Henrik Heusala, Business Consultant at Pepron:" We believe that the customers of Vähänkäytetty.fi are pleasantly surprised by the level and easiness of the customer service they receive from Vähänkäytetty.fi".   

 

Vähänkäytetty.fi

Vähänkäytetty.fi is a free and totally new kind of web shop for selling second-hand childrens clothes and recreational equipment on the internet, where the sellers and buyers are individual persons. Vähänkäytetty.fi service is all about making it easy to sell and buy second-hand items and remove the challenges faced on a normal flea market type of sales. Selling and buying is always done with a reliable company which removes the frustratingly common cases of abuse and hoax on the second-hand market. All of the customers of Vähänkäytetty.fi are protected by all the Finnish consumerism laws and the service respects normal web sales principles such as a 14 day cancellation and return policies.    

Learn more www.vahankaytetty.fi

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes. 

Learn more www.pepron.com

Transfluent partners with Pepron

“With the help of Pepron, it will be easy for our customers to put our services into practice as a part of their own business operations, making sure that the possibilities provided by the services are utilised in a comprehensive manner”, Jani Penttinen, CEO Transfluent

Transfluent offers effortless, multilingual communication for social media, different SaaS services and e.g. online shop and game development platforms. With Transfluent’s translation services, customers can easily and quickly translate all that they need from an individual Twitter message to entire online shops or games into the desired languages. Compared to traditional translation agencies, Transfluent’s translation services have been implemented with a new approach both in terms of technical implementation and invoicing. Technically, Transfluent’s translation services are implemented with the help of a network of 50,000 professional translators. With professional translators and Crowdsourcing technology, Transfluent can provide translations into more than 100 languages. In terms of invoicing, Transfluent’s translation services work with a Pay-Per-Use principle. The customers pay for the service they use only based on the number of translated words. Since Transfluent’s technology makes it possible to implement even short translations with a transparent invoicing system, the customers using Transfluent’s services do not have to commit to or anticipate the amount of the translation services they require.

Transfluent’s founder and CEO Jani Penttinen comments on the cooperation with Pepron: “With the help of Pepron, it will be easy for our customers to put our services into practice as a part of their own business operations, making sure that the possibilities provided by the services are utilised in a comprehensive manner” 

Pepron provides new and innovative integrated comprehensive solutions to facilitate their customers’ business operations with the help of existing and widely used cloud and mobile services. Pepron’s other partners include Zendesk, the most used customer service platform in the world, and babelforce, provider of new kinds of integrated voice services. “We look at new kinds of innovative services from the customer’s point of view, striving to find possibilities of whose existence our customers are not necessarily even aware of. Transfluent as a market leader of modern translation services is an excellent addition to our supply and it facilitates our customers’ success in international business,” says Pepron’s CEO Janne Räsänen.

Transfluent

Transfluent is the ultimate and most modern solution for translating languages in social media, in online environments and apps. We deliver what traditional translation agencies cannot offer – fast, dynamic and yet high-quality translation work. Transfluent connects you and your company’s digital communication channels with more than 50,000 professional translators who deliver high-quality translations quickly in more than 100 languages.

Read more at www.transfluent.com

Pepron

Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.

Read more at www.pepron.com

Transfluent in action - See below how this news release is translated through Transfluent's service to Finnish, Russian, German and Norwegian languages

 

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Sapotech siirtyy käyttämään Pepronin järjestelmäkokonaisuutta

“We believe that Pepron’s solution gives us a transparent 360 view to all of our processes and does it very cost-effectively”, Saku Kaukonen, CTO at Sapotech Ltd, says:”We are impressed about how Pepron was able to bring their solutions seamlessly into our existing eco system.”

Sapotech migrates to using Zendesk and Atlassian products such as JIRA and Confluence with help from Pepron.

“We believe that Pepron’s solution gives us a transparent 360 view to all of our processes and does it very cost-effectively”, Saku Kaukonen, CTO at Sapotech Ltd, says:”We are impressed about how Pepron was able to bring their solutions seamlessly into our existing eco system.”

“Customer collaboration is something that has to be taken seriously especially in an industry where work with customers is mainly done in close projects”, says Janne Räsänen, CEO at Pepron Ltd:“We are very happy about the fact that Sapotech wanted to acknowledge this fact and deploy our customer collaboration portal, workflow management and documentation systems and integrate them as a part of their Office365 and Microsoft Dynamics CRM eco system.”

For further details contact:

Saku Kaukonen
CTO
Sapotech Ltd
Phone +35844 540 0475
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595

 

 

 

Sapotech Ltd

Sapotech Ltd was founded in 2012 and operates from Finland. Sapotech has a strong expert team with decades of experience and proven expertise in the fields of large-scale industry R&D, quality management, project management, software business, and business-to-business sales in the industry. Sapotech supplies innovative, high technology and high quality monitoring solutions to the Steel and Metal industry. Sapotech's solutions focus on highly challenging high temperature processes. Sapotech's solutions give clients the ability to see completely new real-time information about their processes in unprecedented detail

Learn more at www.sapotech.fi

Pepron Ltd

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.

Learn more at www.pepron.com

Pepron delivers Zendesk to Sendanor

“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.

Sendanor deploys a new customer support system with help from Pepron.

“We introduced Zendesk to Sendanor as a solution for streamlining Sendanor’s support processes and  tying all Sendanor’s support channels together”, says Janne Räsänen, CEO at Pepron Ltd.

“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.

For further details contact:

Jaakko-Heikki Heusala
Owner/CEO
Sendanor
Phone +35875 325 2524
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595

 

 

 

Sendanor

Sendanor provides hosting and IT specialist services. Sendanor currently operates from Finland and is preparing to start international sales.

Learn more at www.sendanor.fi

Pepron Ltd

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.

Learn more at www.pepron.com.

Apocalypse Market Ltd adopts a comprehensive system from Pepron

“Pepron Ltd's solution was an easy choice for us. As a startup company we value the scalability of Pepron’s system because it covers all the needs of our company very cost effectively”, Jukka Tuohimaa, CEO of Apocalypse Market Ltd, points out.

Apocalypse Market Ltd adopts a complete solution for their workflow management, documenting, CRM and overall customer collaboration from Pepron.

“Our integrated system with a complete tool chain suited Apocalypse Market’s needs as a startup company”, says Henrik Heusala, business consultant at Pepron Ltd: “We got to build the system for Apocalypse Market from the scratch and we didn’t have to customize our system practically at all.”

“Pepron Ltd's solution was an easy choice for us. As a startup company we value the scalability of Pepron’s system because it covers all the needs of our company very cost effectively”, Jukka Tuohimaa, CEO of Apocalypse Market Ltd, points out.

For further details contact:

Jukka Tuohimaa
CEO
Apocalypse Market Ltd
Phone +35844 511 1159
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 534 4595

 

 

 

Apocalypse Market Ltd

Apocalypse Market develops and distributes solutions for increasing revenue in volume-limited online businesses. Revenue increase is achieved with the help of better utilization rates and average item unit prices.

Learn more at www.apocalypsemarket.com

Pepron Ltd

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.

Learn more at www.pepron.com.

Pepron becomes Zendesk Ambassador

Pepron and Zendesk become partners

Pepron has joined Zendesk's Ambassador program and become a Zendesk Ambassador and Referral Partner

 

For further details contact:

Stewart Townsend
Business Development Director EMEA
Zendesk Inc.
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595

           

 

 

Zendesk Inc.

Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Sony Music, Box, Gilt Group, Disney, Vodafone, Rovio, Xerox, Groupon and Gov.UK, trust Zendesk with their most valuable assets: their customers, partners, and employees. 

Learn more at www.zendesk.com

Pepron Ltd

Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.

Learn more at www.pepron.com