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Webshop Customer Service
Pepron provided Zendesk-based customer service solution for Lumise.
Webshop Customer Service
Lumise webshop is the most modern in its field and makes purchasing and possible returns as easy as possible for their customers.
They were previously known by the name of Erikoistekniikka.fi (Suomen Erikoistekniikka) for nearly ten years. Changing the name was part of their aim to expand operations to international markets.
Lumise is a company that spesializes in importing and selling vehicle electronics and lighting products. Lighting products and solutions for automotive and working machinery as well as recreational vehicles is their core competence and main product line in which they are the largest webshop in Finland.
Lumise offers professional customer service including advice for questions with product installation and use.
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Money Mobility Suite
Pepron has been part of Mistral Mobile’s Money Mobility Suite development in 2016.
The Money Mobility Suite™ from Mistral Mobile gives you complete flexibility and control over your mobile services. With the Money Mobility Suite™, financial services can be delivered with the customers’ existing mobile phone whether the simplest or smartest mobile phone. No need for a data connection, or the latest smart phone technology. Critically, the platform integrates with your existing core systems, mobilizing any of your financial products and uses your brand.
The mobile phone revolutionizes the economics of financial services and payments to reach, capture and serve consumers by harnessing the 5+ billion people who own a mobile phone today. Whether to enhance the convenience of an existing consumer or tapping tomorrow’s wealth, the mobile phone is the leapfrogging channel to reach consumers.
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Reveal Platform
Pepron has developed Reveal Platform for Sapotech in 2018.
All Sapotech products are built on top of IoT enabled Sapotech Reveal Platform. The Reveal Platform is a comprehensive collection of software, hardware and variety of machine vision technologies, specifically developed to solve challenges related to metallurgical manufacturing processes.
Sapotech products enable customers to assess and monitor process quality in extreme detail. The Reveal Technology improves production quality and yield, providing significant benefits through cost savings and improved process efficiency.
Sapotech develops high-speed machine vision based quality assessment solutions for the metallurgical industries, especially for the high temperature processes. Sapotech products are available globally.
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The aim of Alko Online Shop is to create even better customer experiences as the entire product range is at customers’ reach.
Alko Online shop servers both consumers and businesses. The Online Shop includes Alko’s entire product range of more than 5000 products. Like before, the same professional and personal customer service is offered in Alko shops but now also in the Alko Online Shop.
Alko is the national alcoholic beverage retailing monopoly in Finland. It is the only store in the country which retails beer over 5.5% ABV, wine (except in vineyards) and spirits.[1] Alcoholic beverages are also sold in licensed restaurants and bars but only for consumption on the premises. Alko is required by law to sell drinks with lower alcohol content than 5.5% and non-alcoholic alternatives, but in practice carries a very limited stock of low alcohol beer, cider and non-alcoholic drinks and others as supermarkets are allowed to sell those at a substantially lower price. By law, alcoholic drinks may only be sold to those aged 18 or above.
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Battery Portal
Pepron helped El-Kretsen to build a Battery Portal.
Together for sustainable development!
El-Kretsen – the website that tells you everything you need to know about producer responsibility and the collection of electrical and electronic waste and batteries. A nationally approved collection system, we’re not here to make a profit but to focus on maintaining efficient systems and serving the environment. Together with our customers, producers, the Swedish municipalities and all our recyclers we have created a world-class recycling system.
In Sweden, the WEEE Directive was preceded by the establishment of an Ordinance on producer responsibility for electrical and electronic products. Overnight, the responsibility for transporting and recycling everything that was collected nationwide went from the municipalities to the producers. Different trade organisations quickly realized the advantage of producers joining force, and so El-Kretsen was created. To finance the collection, a first step was to contact different producers and let them get affiliated and pay environmental fees.
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Smart Wi-Fi Platform
Pepron has been part of Domos Smart Wifi Platform development development since 2013.
Machine Learning that optimises Internet in the Home. Every home is different. Every consumer device is different. Every app is different. Every network is different. It takes a machine to make sense of it all. We at Domos have built this machine.
The Domos Machine Learning Algorithm continously recieves CPE usage data in order to optimise every home, understand every user and pinpoint every problem. Do you work with delivering or improving internet user experience? If so, we would love to get in touch and see how we can work together.
Domos Labs is creating the first LEARNING Wi-Fi Router, applying state-of-the-art Artificial Intelligence and Machine Learning techniques to optimize and simplify home wi-fi. In Allseen Alliance they will join the Gateway Agent working group. The company has offices in Oslo (Norway) and Palo Alto (CA) in addition to Oulu.
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Skippee
Pepron has been a partner for Pedihealth to develop Skippee.
Bedwetting is a common problem among kids. About 10 % of six-year-old children are bedwetters. About 70 % achieve dry nights with the alarm treatment.
The sensor is placed in the pantyliner. One mobile phone is set as the master device. Several mobile phones can be connected at the same time (e.g. child’s, mother’s and father’s phones). Once the bedwetting alarm sounds, it will continue until the alarm is turned off from the master device. The alarm sound (or just a vibration) and volume can be chosen from the mobile phone. In web browser a bedwetting diary
is included
Pedihealth was founded in 1986 in order to meet the needs in the demanding child care health equipment market.
Pediatrician Seppo Simila experienced the need of adequate equipment in his work. He decided to act upon that and opened up his business. Its main purpose was to develop products which had a clear demand at child health care. The first developed products were the Coxa-splint to treat natural hip dysplasia, the Pedi- scoliometer for scoliosis screening, bedwetting sheets and MoSuTe a test to measure children’s motor skills.
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Pohjoista Voimaa App
Pepron has been part of Oulun Energia’s Pohjoista Voimaa App development since 2016.
With the Pohjoista Voimaa mobile application, you will benefit from a comprehensive range of useful services that make it easy to handle energy issues. A free app is available for smartphones and tablets for iOS and Android.
With the Pohjoista Voimaa mobile application you can monitor your electricity consumption, get quick access to customer service, easily ask for a power supply, and keep up-to-date with your customer benefits, campaigns, and events. The Spot-Rate Monitor monitors your hourly electricity prices and in the event of a power failure you can check the disturbance situation in the national disturbance area.
Oulun Energia is a modern corporate group that operates in the energy sector in Finland. Our operations cover entire value chain of the energy industry from production of raw materials to generation, sales and distribution of energy. We also produce a wide range of services such as smart energy services, network management, subcontracting and maintenance services.
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Omakastelli
Pepron has been partner for Kastelli to smooth customer service in Omakastelli.
Less paper, more real-time information, more consolidated and transparent communication along with other important information to be saved in smartphone pictures.
One does not forget electricity subscription and other practical issues anymore even if the different phases of building wouldn’t be that familiar.
OmaKastelli supports different devices and is optimized especially for mobile use. The most concrete change is that all information concerning one’s home is available regardless of time and place – both in the building and living phases.
Kastelli-talot manufactures houses and villas and is Finland’s market leader in prefabricated houses. It is part of a financially sound Harjavalta Group, established in 1920, which employs 2000 people with a turnover of 240 million euros. The most buyed house brand Kastelli has been since 1994. Small-sized detached house and Buy a Hous Online service are examples of their most recent launches.
“We have closed lots of new deals with the help of Pepron’s Weblead.”
-Jukka Vaaramo, CEO, Kastelli-talot
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Exhibition App
Pepron has developed App for Lapin Messut exhibitions in 2016 & 2017.
Exhibition App
The Lapin Messut app includes the most important aspects needed in a successful fair experience, such as a list of exhibiting companies, map of the area, updates during the fair, arrival instructions, etc. It is designed to serve the visitors as well as to bring a new channel for the exhibitors to promote their products and services.
The Lapin Messut app is free and can be installed for Android from Google Play and for iPhone from App Store.
Lapin Messut Oy is a company established in 2006. Lapin Messut arrange various fairs and major events in Rovaniemi, Lapland and throughout northern Finland.
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Chat solution
Pepron delivered Zendesk Chat for Uittokalusta in 2016.
Uittokalusto Oy is a forestry machinery and outdoor equipment supplier founded in 1918. Their large product range covers the needs of forest sector professionals as well as hunters and outdoor enthusiasts. Uittokalusto serves corporate and private customers through stores in Savonlinna and Tampere and an online shop..
Uittokalusto Oy is a forestry machinery and outdoor equipment supplier founded in 1918.
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NexStaff is a comprehensive and versatile ERP system for recruiting and workforce leasing. System is being used by the second largest domestic public sector operator: Seuturekry Oy.
NexStaff provides web-based and mobile tools for managing temporary workforce and an user interface for the employees. In addition the system supports the municipal recruiting process starting from job advertisement publication to hiring the applicant. System offers various integrations to other back-end systems like HR, invoicing and payroll management
Nextime Solutions Oy currently offers products in two product lines: NexStaff and Ajanvaraus (time reservation). Formerly Nextime had two other product lines Helmi school ERP and NexGolf ERP which have exited in 2017.
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Innovative Collaboration for B2B partnerships
Pepron has helped Symbio to build Partner Portal in 2013 & 2014.
Together with one of their partners, an incumbent Fortune500 company, Symbio provides high level software and hardware expert services to a shared customer base. While everything was going great businesswize, it was really hard for Symbio to keep track of different opportunities together with their partner. It didn’t help at all that interpreting the actual communications would sometimes require a degree in rocket science (and this is not a joke!).
Symbio is a Global Digital Services company. We help our clients with Transformative Digital Services that connect, engage, and drive enterprises. Symbio has developed a comprehensive services and solutions portfolio to help create, enhance and differentiate our enterprise clients’ businesses.
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Customer Support for Webshop and Brick and Mortar Customer and In-House IT support
Pepron delivered Zendesk-based Customer Service Solution for Halpa-Halli in 2017. We have developed an internal IT support for the company as well.
Esko Ylinen, the founder of the Halpa-Halli department store chain, had a childhood dream of a store where you could buy lots of goods with little money. With this mindset Halpa-Halli has been delivering everyday groceries and products to Finnish customers from the year 1969; almost for 50 years. Today Halpa-Halli employs close to 1500 employees and the chain has 38 stores located all across Finland. In fact Halpa-Halli gathered a few years of experience from managing a web shop in the early 2000’s and is one of the pioneers of selling products over the internet in Finland. For the last few years Halpa-Halli has practiced e-commerce via Halpa-Halli’s specialty sports and hunting products store chain HHsport.
HalpaHalli is a strong brand and a household name in Finland. HalpaHalli opened its first brick and mortar store in 1969 at Kokkola. Since then, the chain has expanded to a total of 36 stores located all around Finland.
“We want to offer our customers the same local and safe shopping experience through our web shop to which they are accustomed to at our brick and mortar stores. The quality of our customer service is a top priority also in the development of our web shop.”
– Tuomo Simojoki, Business Director, Halpa-Halli Ltd
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uTrack
Pepron has been part of uRecycle’s uTrack development since 2016.
uTrack makes the recycling process traceable. It means real-time monitoring and secure management of your property, a required risk assessment and safe packaging and transporting according to the ADR (trety governing transportation of hazardous materials) requirements. This process reduces the risk of environmental damage.
uTrack solution consists of a mobile application for transportation field personnel and a client’s web portal for process management and recycling reports.
uRecycle® is a battery recycling and recycling technology development company.
Their organization has more than ten years of experience in the recycling of batteries and accumulators.
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Do you need a Customer Service System? Experiences using Zendesk
This article was published by Checkout Finland Oy in Finnish at their blog. Article is republished and translated into English with the permission of Checkout Finland Oy.
"You can separately manage communications coming from different channels up to a certain limit. But when you have volume, the time saved by using a Customer Management Solution is significant."
"Zendesk has brought down the amount of tools we have to use at our Customer Service. At the same time we have been able to unify both the processes as well as our operating model across all of our services", says Jenni Penna, Technical Customer Service Specialist at Checkout Finland
Good Customer Service gives a competitive edge for Finnish webshops
Modern customers expect they get their issues resolved in due time no matter what channel they use for contacting you. When you’re perplexed with the flood of emails, chats, social media and phone calls, to name a few, the end result is easily a communication chaos.
To tackle this chaos there are lots of different Customer Management solutions on the market. We here at Checkout Finland chose Zendesk for its broad and flexible reporting capabilities among other features. So what kind of problems has our Customer Management solution solved for us and who would need to consider using a Customer Management solution?
It is common to wonder if your own webshop has any chance of competing for customers against strong international rivals. There are however many tricks for turning this rivalry into your benefit. One of the key tricks is providing fast multichannel customer service with Finnish speaking experts.
-Key part of providing Excellent Customer Service is when you’re persuading a customer, who has endless options to choose from in the Internet, to buy and to come back and buy more from your webshop. Cheap prices are not at all the only relevant issue for the customer, says VP Sales Marko Kallovaara from Pepron, a Zendesk reseller and consultation company.
– When, for example, within the first few minutes in to browsing your webshop you proactively present clever context related help to your webshop customer they remember this “Wow!” moment and are most probably returning again, and again. Customers are drawn to comfort, states Henrik Heusala, VP Collaboration Services, from Pepron.
Webshop needs to help their customers when they hesitate.
– For example when the customer has collected their shopping cart full but has been idle for three minutes since, the customer might be comparing your prices and items to the offering of another webshop. This is one of the essential moments when your Customer Service should be online and ask the customer what issues they are still unsure about. This is the moment when sales are closed, continues Kallovaara.
Need for a Customer Service System depends on your volume
When you’re assessing whether a Customer Management Solution is necessary for your webshop, the key issues are company’s size, different service channels offered and especially how many people are communicating with your customers. Do you have different teams and tiers/levels?
– When you need to assign messages between teams so that the customer service representatives can keep track of what they do as a team transparently, a Customer Management Solution solves many problems. Then again, if you have one person managing all of your customer service you don’t need a system, states Jenni Penna, Technical Customer Service Specialist at Checkout Finland.
– You can separately manage communications coming from different channels up to a certain limit. But when you have volume, the time saved by using a Customer Management Solution is significant, Penna continues.
So how do you choose the best option for your Webshop? It depends a lot on your specific needs. Henrik Heusala from Pepron offers one universally applicable hint:
– It is definitely worthwhile to make sure it’s possible to integrate your existing systems, as well as the systems you’re planning on using in the future with your chosen Customer Management Solution, especially systems related to sales and marketing.
Zendesk has helped Checkout Finland Customer Service
Without Zendesk, Checkout Finland’s Customer Service would need to use several different systems with no links between them. Certain necessary information would often have to be searched from these systems separately.
– Zendesk has brought down the amount of tools we have to use at our Customer Service. At the same time we have been able to unify both the processes as well as our operating model across all of our services, says Penna.
– When our customer asks the status of their issue through whatever channel they choose to use, we don’t have to browse through separate systems and places to find the conversation history and previous contacts with the specific customer. With Zendesk we just open the profile of the customer and find all old conversations and emails from the same place at once, praises Penna.
Zendesk: Top 5 features
Zendesk puts your issues in order and solves the communication chaos. Time is saved, there are fewer mistakes made and customer service is faster. This transforms directly into an overall better Customer Experience.
In our Day-to-Day work at Checkout the following 5 features have so far helped us the most:
- We use different teams and tiers/levels at our customer service. Zendesk provides transparency so everyone is onboard on what your team and your colleagues are working on.
- Zendesk automatically sends customer satisfaction inquiries which give us direct and prompt feedback on how we handle customer issues. If in the customer’s opinion an issue is still unresolved, it’s easy to get back to the issue and gracefully make sure we are over the finish line this time.
- The ability to create, save and use ready made answers, or “Macros”, makes customer service work faster. “Macros” are a handy way of delivering, for example, some frequently needed instructions to our customers.
- Reporting shows us which type of contacts and questions are challenging, have taken a long time or what type of issues we have been receiving the most among other things. This is used in pinpointing and handling problem areas in our services.
- Reporting improves customer service across the board: Once you have the knowledge you can change your operating models and, for example, make better instructions for your customer service personnel.
Zendesk is a fit for a variety of different webshops, but Zendesk is especially good when your need is to manage large amounts of customer service inquiries from consumers. Zendesk also offers wide and flexible integration possibilities to other systems
About Checkout Finland Oy
Specializing on payment transactions Checkout Finland Oy is a part of OP Financial Group. Checkout Finland Oy enables easy, fast and safe net payments for web shops as well as for all digital services.
This article is originally published as a blog post in Finnish at Checkout Finland Blog
See also
Hentilä Markku
Alorwu Andy
Kastelli brought detached house building and living to the digital age
Kastelli brought customer experience to a new level and redesigned its own workflows to meet the requirements for flexibility and efficiency.
"We have closed lots of new deals with the help of Weblead."
-Jukka Vaaramo, CEO, Kastelli-talot
Kastelli wants to invest in consistent customer experience to deliver its value promise as the market leader in Finnish prefabricated houses. “It is essential to us that the customer receives precise and high-quality service from the first contact all the way to the completion of the house and to the maintenance phase”, tells Jukka Vaaramo, Chief Executive Officer at Kastelli-talot.
The impulse for development came from customer feedback. Vaaramo describes how creating an entirely new level of customer experience was set as the goal for the digitalization project. Kastelli wanted to bring the benefits of digitalization also to the somewhat traditional construction and housing industry.
The fully redesigned OmaKastelli digital service was launched in March 2017. It improves and eases the building project in many ways:
Less paper, more real-time information, more consolidated and transparent communication along with other important information to be saved in smartphone pictures.
One does not forget electricity subscription and other practical issues anymore even if the different phases of building wouldn’t be that familiar.
OmaKastelli supports different devices and is optimized especially for mobile use. The most concrete change is that all information concerning one’s home is available regardless of time and place – both in the building and living phases. Vaaramo underlines: “With OmaKastelli you can easily manage all the strings of your home.”
Redesigning Kastelli’s own workflows to flexible, agile and efficient
The digitalization project involves also a significant change in Kastelli’s own culture and workflows. “We didn’t just develop a new digital service to our customers but also updated our own processes and workflows”, Vaaramo emphasizes.
In addition to customers, also Kastelli’s own personnel got better tools and processes to run their everyday work. Pepron gathered customer communication and the internal handling of the cases under one tool with Zendesk, the world’s most used customer service platform. Consolidating communication and information demanded integrations to other systems, for instance to OmaKastelli. Now every communication channel – including OmaKastelli messages – is managed through one interface.
Customer Service Manager Heikki Hannila describes his team’s present work:
“In order to communicate with our customers, we don’t have to keep separate windows and tools open. For example, emails, phone calls and OmaKastelli messages are all in the same place. We can continuously monitor and improve the quality of our customer service.”
Customer cases have to often be handled with external partners and other third parties. According to the Chief Information Officer Mika Virsunen, Zendesk enables fluent management of the message threads which can evolve to rather complicated issues and, therefore, the flow of information between parties.
Capturing leads with Pepron Weblead
The first step in cooperation was Pepron’s Weblead service added to Kastelli website. Almost every consumer planning to build a house visits the market leader’s website to learn more. Weblead is attached to the chat window and provides an easy-to-use channel to ask more and also guides customers to the right specialist in the whole country. After all, when planning a decision size of a house there are questions arising in one’s mind, even though Kastelli website already includes a lot of helpful content.
Pepron implemented Weblead with Zendesk and Zopim chat service, which were tightly integrated to each other. The service comprises of two components: from the chat and from an automatic contact form, which activates when the specialists are not present.
Weblead includes reporting and takes care the customers are promptly contacted. “Weblead has given us an entirely new, efficient channel to reach the customers planning to buy a house. We have closed lots of new deals with the help of Weblead.”, Jukka Vaaramo commends.
Would you like to serve your customers better? It might be even easier than in your present everyday work.
Click the window in the right bottom corner and let’s ponder it together.
Kastelli-talot
Kastelli-talot manufactures houses and villas and is Finland’s market leader in prefabricated houses. It is part of a financially sound Harjavalta Group, established in 1920, which employs 2000 people with a turnover of 240 million euros. The most buyed house brand Kastelli has been since 1994. Small-sized detached house and Buy a House Online service are examples of their most recent launches.
Read more: www.kastelli.fi
Pepron
Pepron is a consulting company focused on bringing new and innovative ways to use cloud and mobile services to facilitate and improve everyday business operations. We implement integrated business solutions with the help of widely used mobile services and the latest cloud technologies.
Built from a customer and end-user perspective, our solutions meet the business needs and fit the existing processes of customer organizations. Pepron’s specialized offering includes consulting, cloud and mobile system development and delivery, training, maintenance and ongoing support to ensure that our clients are getting the full benefits of the delivered solutions.
Read more: www.pepron.com
Northern Finland Outdoor Life Fair improves customer’s fair experience through a new mobile app
“The development process of the app kept its schedule and the fine tuning after the initial feedback went smoothly.” Erkki Kuoksa, Lapin Messut
Northern Finland Outdoor Life Fair is a 4-day event that gathers hunting, fishing, camping, and nature photography enthusiasts under the same roof.
The last time this fair was held in 2015, it welcomed 50 000 visitors. This year, the fair has over 300 exhibitors and there is a variety of activities and presentations going on throughout the event. As there is plenty to see and experience at the fair, there has to be a way to make it easy for visitors to find what interests them the most.
With so many visitors it's important everyone gets the most out of their fair experience and they find everything they might be interested in. Having this goal in mind, the fair organiser Lapin Messut co-produced a mobile application with Pepron. The app includes all the necessary content about the fair in a clear and pleasant fashion.
Lapin Messut organises also the annual Snowmobile Fair and Lapland’s Outdoor Life Fair 2018. All three fairs are deliberately shown in the same app. Thus, it creates a natural opportunity for the exhibiting companies to be present and visible in several fairs as the visitors in each fair are somewhat the same people.
The app includes the most important aspects needed in a successful fair experience, such as a list of exhibiting companies, map of the area, updates during the fair, arrival instructions, etc. It is designed to serve the visitors as well as to bring a new channel for the exhibitors to promote their products and services.
The Lapin Messut app is free and can be installed for Android from Google Play and for iPhone from App Store.
“We were looking for a way to develop the visitors’ experience and a mobile app seemed to be an excellent solution. Our vision is to replace our paper fair brochures in the near future as previously we have had to print thousands of them. Through its features the app also offers the visitors an opportunity to plan their fair visit already in advance.
"We continue to develop the app in collaboration with Pepron and value any feedback from its users. After all, the app exists to serve the visitors and exhibitors and to develop their experience even further.” Erkki Kuoksa, Lapin Messut
Opal Blue expertise now available to all Pepron customers
"In the past at Opal Blue we have worked together in many projects with Pepron and have shared the similar vision on developing the companies. It was only natural to combine our expertise allowing us to serve our customers with a wider offering.", says Jani Korhonen, Vice President of Software, Pepron.
After years of co-operation, Opal Blue and Pepron have agreed to deepen their collaboration and to combine their know-how in business and software development. Opal Blue has placed it's expertise at Pepron's offering making it easier for customers to access a bigger pool of professionals. As now co-owners, Opal Blue, Pepron and the experts have commited to a long-term arrangement.
Opal Blue is a company specialized in business management consultation, business development, supporting software development and venture investments. Opal Blue has provided consultation services to customers varying from high-tech start-ups to traditional industrial businesses.
During the co-operation, Pepron and Opal Blue owners identified a lot of similarities in their different business operations and felt that combination would offer a better and more efficient platform for achieving the long term targets. Owners have also been working together in the past in other companies over a decade which builds the trust and enabled a smooth migration.
As of this release, the agreement has been fully executed and migration completed. The new Pepron crew is excited to continue growing the company and developing the offering.
Ohtonen Jukka
Korhonen Jani
Halpa-Halli expands to web and invests in customer service
"We want to offer our customers the same local and safe shopping experience through our web shop to which they are accustomed to at our brick and mortar stores. The quality of our customer service is a top priority also in the development of our web shop."
- Tuomo Simojoki, Business Director, Halpa-Halli Ltd
Esko Ylinen, the founder of the Halpa-Halli department store chain, had a childhood dream of a store where you could buy lots of goods with little money. With this mindset Halpa-Halli has been delivering everyday groceries and products to Finnish customers from the year 1969; almost for 50 years. Today Halpa-Halli employs close to 1500 employees and the chain has 38 stores located all across Finland. In fact Halpa-Halli gathered a few years of experience from managing a web shop in the early 2000's and is one of the pioneers of selling products over the internet in Finland. For the last few years Halpa-Halli has practiced e-commerce via Halpa-Halli's specialty sports and hunting products store chain HHsport.
With this new web shop Halpa-Halli opens their whole product range to e-commerce. Most products sold at the brick and mortar stores are available via the new web shop like dressing for the whole family, home textiles, cosmetics and home and leisure time commodities from Finnish glass all the way to bicycles. Halpa-Halli expands their web shop product range continuously and the selection will also include seasonal products in the future. "We want to develop our digital services offering by creating and embedding a totally new web shop team to Halpa-Halli's organization. With this we are answering to the changes on consumer buying habits and increased desire to purhase from the web", says Janne Ylinen, CEO at Halpa-Halli Ltd, and continues: "This is an excellent time to expand our e-commerce offering to include the product range of Halpa-Halli's department stores".
The core offering of Halpa-Halli's brick and mortar stores is a safe and carefree shopping experience whether you come alone or with your family. "We want to offer our customers the same local and safe shopping experience through our web shop to which they are accustomed to at our brick and mortar stores. The quality of our customer service is a top priority also in the development of our web shop", says Tuomo Simojoki, Business Director at Halpa-Halli Ltd.
To achieve the same level of safe and carefree shopping experience at their web shop Halpa-Halli focused on the quality of customer experience on their web shop project from the start. "We wanted to build a modern, flexible and customer oriented customer service. Easy usability, omni-channel approach and the tracking of customer satisfaction were the core points when we chose our customer service system", notes Eveliina Palola, Customer Service Coordinator at Halpa-Halli Ltd and continues: "In order for us to reach the level of customer experience we want to offer to our web shop customers we need to be reachable to customers via all the channels our customers use whether it's the web shop itself, Facebook or phone. In order to continuously develop our customer service and the whole customer experience we can't be afraid to ask feedback from our customers about the quality of the service we provide".
For web shop platform Halpa-Halli chose Magento 2 delivered by Piimega Ltd and for their web shop customer service Halpa-Halli chose Zendesk to handle all customer service and customer interface communications delivered by Pepron Ltd. "Halpa-Halli made an excellent choice by combining the world's most popular web shop platform with the worlds most popular and used customer service platform. From the customer service point of view this has enabled us to build a flexible web shop environment which we can modify on par with the ever changing requirements and customer experience associated with a web shop nowadays", states Henrik Heusala, VP Collaboration Services at Pepron Ltd.
Oulun Energia boosts their Customer Service
"With the help of modern customer service tools Oulun Energia can interact with old and new customers through the channels they prefer, whether it's email or Twitter. Zendesk is a central hub for managing our customer service channels and customer service reporting."
- Petra Salminen, Customer Service Manager, Oulun Energia
Established in 1889 Oulun Energia Concern is a modern corporate group operating in the energy sector of Finland. Operations of Oulun Energia covers the entire value chain of the energy industry from raw material production to generation, sales and distribution of energy all the way to modern smart energy services.
Oulun Energia
Oulun Energia has been producing power - electricity and heat - from the year 1889. Today Oulun Energia is the leading energy concern in Northern Finland offering smart, cost-effective, easy-to-use and sustainable energy solutions to their customer. Oulun Energia employs almost 400 energy sector professionals with operations covering the whole value chain of the energy sector.
Oulun Energia Concern consists of Oulun Energia Ltd, Oulun Sähkönmyynti Ltd, Oulun Energia Siirto ja Jakelu Ltd, Oulun Energia Urakointi Ltd and Turveruukki Ltd.
Read more https://www.oulunenergia.fi
Fullstack developer
Web front developer
Heusala Henrik
Kallovaara Marko
Eteläperä Matti
Tienari Heikki
Lehtiniemi Ville
Velasco Maria
Lukkari Janne
Räsänen Janne
Haltian will not overlook customer service when launching the Snowfox Trackerphone.
"We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning.", says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager
Haltian is an engineering company founded in 2012, by former Nokia Product Development Experts. Haltian’s expertise extends from sensors and radio technologies to the implementation of high-quality software programs and user experience. Haltian does B2B product design and development work for its customers and introduces a variety of devices based on wireless connectivity.
Haltian’s most recent product launch has introduced the Snowfox Trackerphone to the phone market. In Haltian’s own words, the Snowfox Trackerphone creates a completely new product category in the market. According to Haltian, Snowfox is a smart phone without the disadvantages of smart phones. "Parents want to let their children out to play, to develop and to have an adventure on their own. However, we hear constantly that they do not want to buy their child their first smart phone yet, because children can be hooked on screen time all too easily. “Therefore, Snowfox is a very convenient solution," says Kari Kujala, the Sales Director of Haltian.
The staff at Haltian has an average of 15 years of experience in different areas of the wireless technology market sector. "Through experience, we have learned that when we launch a new product to the market, the whole package has to be ready before the product is on the shelf," says Pekka Ruottinen, Haltian’s After Sales and Operations Development Manager, and continues: "We already had experience of using modern cloud service in our customer service, with other products such as our Thingsee product family, and with Snowfox we wanted to be ready to take care of our customers' needs with all modern channels, right from the beginning."
In conjunction with Pepron, Haltian implemented a total customer service solution for Snowfox Trackerphone, based on Zendesk cloud service. "We have developed a well-functioning total customer service solution for our clients' needs, which is ready after some small customer-specific adjustments, and which is based on Zendesk, regardless of the extent of customer’s customer service needs," says Henrik Heusala, the Management Consultant at Pepron, and continues: "Because in Haltian’s Snowfox project, we were able to build an entity directly for the new product and new market without any burden of the past, our tested and polished entity made it possible to have a very quick and cost-effective deployment of all channels required by Haltian". The implementation of the customer service entity within the project took about two weeks, after which the customer service entity was in pilot production for a month. From the beginning, the channels for customer service entity have been: e-mail, web buttons, chat and social media (Facebook, Twitter), and more channels and internal integrations such as Google Play reviews and JIRA integration, are in development. "We are very satisfied with the solution and in particular with the schedule, as we got a functional entity for our use," says Pekka Ruottinen.
Haltian Ltd.
Haltian Ltd is based in Oulu, and it is specialised in innovative product development and commercialisation of high-level hardware, software and product design. We can productise all kinds of sensor and mobile technology wireless solutions, from miniature mechanics to industrial Internet. Currently, we employ nearly 80 employees in the Oulu region, and we are one of the fastest growing enterprises in Northern Finland. Haltian was founded in 2012.
Safeobject build smartphone based tool for mobile workforce
Safeobject is a solution for ensuring safety, quality, and work supervision with mobile staff in a changing work environment. Pepron has been involved in making Safeobject a product with which Safeobject will serve companies in different sectors, such as mining, recycling, hospitals, crushing, blasting, and construction—with the same product engine, a mobile application completely adjustable for individual businesses. Pepron’s services with Safeobject cover, in addition to product development needs, business development and creating a customer service component. Pepron is a true multi-sector actor supporting Safeobject.", says Sami Varpenius COO of Safeobejct
Safeobject is a work safety solution for mobile staff designed for industrial needs. It seamlessly combines work and safety instructions for individual sites, reporting tasks and time spent, documentation with pictures, and several other elements aimed at ensuring safety in industry, construction, and maintenance.
As industrial processes become increasingly complicated and production capacity is required to grow constantly, demands for safety, documentation, communication, and reporting become even more important than before.
Typical risks involved in some processes are falling, threats of fire or explosion, dangerous substances, or site-specific challenges. In other cases the challenges are cold or hot temperatures, or other external factors.
At the same time the production must be efficient, and results have to be reported precisely for each machine or piece of equipment, or at the level of individuals—whether you are measuring tons, time, or other similar variables. Documenting changes has to happen in real time.
Some procedures aimed at ensuring safety are determined by law, and others are actor-specific.
Safeobject has been developed taking into account these variables—with over 10 years of experience in the field.
A summary of the work safety solution for mobile staff:
- Work safety instructions
- Work instructions
- Warnings
- Checklist and inspection register
- Measurements and measurement report
- Staff location
- Location of tools and machinery
- Inspection and maintenance registers
Domos Labs to join Linux Foundation Allseen Alliance
“We have been very impressed by the work that is being done in Allseen Alliance, and are proud to join and contribute. We believe the open gateway platform is critical to realize interoperability in IoT.” says Domos Labs CEO, Olav Nedrelid.
Oulu-based Domos Labs has joined Linux Foundation Allseen Alliance, the collaborative industry project established to secure interoperability for Internet of Things. The Alliance has had a very successful 2014, attracting a number of global heavyweights in various industries like Qualcomm, Microsoft, Sony, LG, Cisco, Electrolux etc: https://allseenalliance.org/about/members.
Domos Labs is creating the first LEARNING Wi-Fi Router, applying state-of-the-art Artificial Intelligence and Machine Learning techniques to optimize and simplify home wi-fi. In Allseen Alliance they will join the Gateway Agent working group. The company has offices in Oslo (Norway) and Palo Alto (CA) in addition to Oulu.
“We have been very impressed by the work that is being done in Allseen Alliance, and are proud to join and contribute. We believe the open gateway platform is critical to realize interoperability in IoT.” says Domos Labs CEO, Olav Nedrelid.
Domos Labs established R&D base in Oulu because of the extraordinary competence available. “It is an incredibly deep talent pool with world class experts. We see so many opportunities in the intersection of cloud and embedded technologies that make up the Internet of Things. Hopefully we can help build a vibrant cluster for IoT in Oulu.”
“It has been great to help Domos to establish office in Oulu. Their current plan promises over 20 jobs in near future. And their ideas around IoT, has potential to provide growth platform for many Oulu based startups”; Janne Räsänen, CEO of Pepron, continues.
”Domos Labs brings markable software know how to Internet of Things ekosystem to Oulu. Domos Labs is talented operator in open gateway platform development and it has good connections to many brands globally,” comments director of BusinessOulu Juha Ala-Mursula.
For information call:
Janne Räsänen, CEO,
janne_at_pepron.com
mobile + 358 40 575 4595
www.pepron.com
Juha Ala-Mursula,
executive director,
juha.ala-mursula_at_ouka.fi
mobile +358 40 559 7020
www.businessoulu.com
Domos Labs
Domos Labs is creating the first LEARNING Wi-Fi Router, applying state-of-the-art Artificial Intelligence and Machine Learning techniques to optimize and simplify home wi-fi. In Allseen Alliance they will join the Gateway Agent working group. The company has offices in Oslo (Norway) and Palo Alto (CA) in addition to Oulu.
Learn more www.domos.no
Bitwise expands to Oulu
"We wanted to open a branch in northern Finland, close to important customers. It's great that we have these professionals, Marko Kallovaara and Janne Räsänen with us to ensure a fast start and get their experience in business development for our use", says CCO Juhani Kallio Bitwise Oy.
Bitwise will start operations in Oulu in September 2014. Initially, the unit’s main task is to support Bitwise’s existing project needs. Bitwise is a well-known actor in a challenging project environment - "150 successful projects, and none of them failed", says the CEO Tomi Mikkonen, "our success is based on world-class experts, who are carrying the responsibility."
During 2015, the Oulu unit will be developed in selected technology areas to take overall responsibility for the business. "We wanted to open a branch in northern Finland, close to important customers. It's great that we have these professionals, Marko Kallovaara and Janne Räsänen with us to ensure a fast start and get their experience in business development for our use", says CCO Juhani Kallio Bitwise Oy.
Friends from Oulu, running a different product business, find co-operation to be a great opportunity for client companies in Oulu. "Besides products, the partnership now provides for our customers and partners a strong project know-how, while extending the Bitwise operations to other parts of Scandinavia," describes Kallovaara.
Growth will be one of the main objectives for Bitwise in the near future - to reach that target Oulu unit plays a key role. "It is a pleasure to be involved in supporting this goal. I can see that Bitwise’s productized project delivery model also has a significant global potential", says Räsänen.
"Bitwise Oy is a welcome addition to the Oulu business world and fits in well with strong expertise and contact network of the company field", says Juha Ala-Mursula Business Oulu.
This is a good start!
Bitwise
Bitwise Oy is software engineering specialist, which offers solutions to wide range of industries, like industry, commerce and government sectors. Company's turnover was 4.2M€ in 2013 and currently has 60 employees.
Read more www.bitwise.fi
Hukka develops digital customer service
"Handling customer feedback and improvement suggestions has really become faster with the use of Zendesk. In addition we now get customer satisfaction directly from the customer about how we handled their issues.” says Anna Rounaja, Chief Business Development Officer at Hukka.
Oulu based Health Club Hukka has had rapid growth both in business and member numbers during the last few years. Offering group exercise, gym and ball game services to its members Hukka has found a vast and devoted clientele from the Oulu region in Northern Finland. By also offering its members many added services included in the membership fee such as child care, relaxation facilities, spa services with infra-red and Finnish sauna’s and things like bracelets for single people so they can show off their marital status Hukka is a forerunner in providing wholesome and memorable exercise experiences. Inside Hukka’s facilities members can also find and use payable specialty treats like personal trainer, massage, physiotherapy and beauty services.
It is very important for Hukka that their members can have a real influence on developing Hukka’s services and facilities. Hukka strives to effectively distribute every request, feedback or idea send by a member or someone deciding if he should become one to the knowledge of the responsible person inside Hukka’s organisation. On top of emails and calls coming directly from customers Hukka has a very strong presence in social media through their active Facebook-page and community and Twitter and the impact of social media is continually growing. Hukka invests strongly on developing digital multichannel customer management and wants to be a forerunner also in this area.
Laboratorio Uleåborg has been Hukka’s partner and provider of digital services for a long time. In their latest project Laboratorio Uleåborg together with Pepron have provided Hukka with a comprehensive multichannel solution for Hukka’s digital customer management. Solution has been built on the cloud based customer service system Zendesk.
“Handling customer feedback and improvement suggestions has really become faster with the use of Zendesk. In addition we now get customer satisfaction directly from the customer about how we handled their issues.” says Anna Rounaja, Chief Business Development Officer at Hukka. She emphasises that for a company continuously investing on their customer experience moving to use a comprehensive customer service system like Zendesk has been a very wanted and needed step in development. According to Anna another big improvement gained by the use of this solution has been the clarification of the management workflow at Hukka. With the help of this solution Hukka now has every request, feedback or idea originating from their customer base available easily in one system. Anna also adds that due to the excellent technical support provided by Pepron the deployment of the solution was easy and the system was in active use with all of the responsible persons in a time-frame of a few weeks.
HUKKA
Located in Oulu Health Club Hukka with its 14 000 square meters facilities is the biggest of its kind in the north. Owned by a family business Hukka offers a wide variety of exercises to its members. With their membership fee the members of Hukka can enjoy over 150 group exercise hours per week, train in three well equipped gyms (including a functional fitness studio and one gym just for women), do indoor cycling and play tennis, squash, badminton, table tennis, street basket or floor ball. In addition Hukka offers their members pampering in different forms in their cafeteria, relaxation facilities and infrared and normal sauna’s.
More info:
Anna Rounaja
Chief Business Development Officer
+358-40-5600 720
www.hukka.net
LABORATORIO ULEÅBORG
Laboratorio Uleåborg is an Oulu based advertisement office specialized on digital design. Laboratorio Uleåborg provides their customers with assignment on advertisement, marketing communications planning, brand management, graphical design and a wide variety of functions in digital communications. Laboratorio Uleåborg also executes corporate identities, advertising, user interfaces, packaging design, product design, communication for social medias, animation, audiovisual design, information and interior design.
More info:
Mika Pyhähuhta
Creative Director
+358-40-542 8590
www.uleaborg.com
PEPRON
Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business and customer service. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.
More info:
Janne Räsänen
CEO
+358-40-575 4595
www.pepron.com
Working, multifaceted customer service important to Ilmaislahjat.fi
"Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."
Ilmaislahjat.fi executes modern marketing campaings for their clients. By using their unique Ilmaislahjat, or Free Gifts, concept Ilmaislahjat.fi has multiplied the effectiveness of the marketing campaigns of their clients when comparing to the normal, more traditional campaing concepts.
"Reward your end-customers, we'll handle it for you", says Jani Karsikas from Ilmaislahjat.fi:" Our concept has shown that it works and our clients have been very pleased with the results they've gained". Ilmaislahjat.fi handles all campaing products related operations on behalf of their clients; orders, logistics and customer service. "Customer service is an extremely important piece in our Ilmaislahjat concept, after all we are not just responsible for providing good customer service to our clients, our clients actually trust us with providing the whole customer experience their own customers experience", says Jani Karsikas from Ilmaislahjat.fi and adds: "Implementing the leading solutions in both customer service and experience tools as well as the related processes were a crystal clear choice for us for handling Ilmaislahjat.fi's customer service."
"Excellent customer experience is a very important part of the whole Ilmaislahjat concept, and for us to achieve that we need the very best tools with accompanying processes that lets us use these tools to their maximum benefit. We aren't afraid to claim that the services we represent, Zendesk and babelforce, integrated tightly to the Magento web shop platform offer just this, especially when we add fine tuned processes into the mix that utilize the full benefits offered by these services", claims Henrik Heusala, Business Consultant at Pepron: "With the above we can quarantee an excellent customer experience for Ilmaislahjat.fi's clients and their customers."
Ilmaislahjat.fi
Ilmaislahjat.fi deploys effective marketing campaigns for their clients. Ilmaislahjat.fi has developed a marketing tool with which acquiring new customers creates attention and brings these customers to your organisation. Whether your company celebrates a special day, event or has some other reason to consider your current or becoming customers, through Ilmaislahjat.fi service you can arrange it easily and cost effectively
Learn more www.ilmaislahjat.fi
Pepron
Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.
Learn more www.pepron.com
iHelp promises a quick and trustworthy customer service experience
"With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp.
Nowadays people travel with their smart phones and tablets no matter where they go. Unfortunately this means that these gadgets also break down more often. Especially the nowadays often quite large touch screens on these gadgets are in great jeopardy. When accident happens iHelp Finland Oy, a full service repair shop for smart phones and tablets offers quick help. In a reasonably short time iHelp has risen to become a very popular and trusted modern smart phone and tablet repair shop. For their customers iHelp makes an under 72h turnaround promise which in practice means no matter where in Finland the customer is located iHelp promises to handle inbound shipping of the product to iHelp, repair of the product and outbound shipping of the product back to the customer in under 3 days from the date the customer has made the repair order. Customer security is also a great concern to iHelp and consequently iHelp grants a 6 month full quarantee for both iHelp's work as well as to the parts iHelp uses when repairing customer products.
Majority of the customers of iHelp Finland Oy make their repair orders through iHelp's web shop build on Woocommerce. IHelp also has a strong presence in Social Media and receives loads of normal customer service questions through their Facebook page or personal Facebook messages. It's telling of the effect of social media for a modern repair shop that iHelp reached over 10 000 likes on its Facebook page in a fairly fast time after its launch. "Providing fast customer service with excellent quality is vital for iHelp in order to fulfill our under 72 turnaround promise", says Ville Tasala, CEO of iHelp Finland Oy and continues: "We have to respond to our customers fast regardless if they choose to contact us through Facebook, email or through web from our web shop."
Pepron build a customer service solution based on Zendesk to iHelp Finland Oy. Using Zendesk as a customer service platform offers an easy way of bringing Social Media to be a part of the normal customer service workflow. In the solution Pepron built for iHelp all customer messages received in Facebook as well as in Twitter are brought alongside and as a part of the same workflow as customer messages received through email and iHelp's web shop. Pepron also implemented a Woocommerce integration between iHelp's Woocommerce based web shop and Zendesk. "With the help of Pepron's Woocommerce Zendesk integration I can handle almost all of my tasks centrally through Zendesk which lets me concentrate on doing the actual repairs instead of jumping between different systems doing different tasks", tells Mikko Koskimäki from iHelp. "With our Woocommerce Zendesk integration we managed to bring iHelp's actual service work workflow into the same UI to be handled parallel with all other customer service requests and messages flowing in through different channels", establishes Henrik Heusala, Business Consultant from Pepron.
iHelp.fi
IHelp.fi is a full service smart phone and tablet repair shop. IHelp.fi services all common brands like Apple iPhone and iPad and corresponding products from Samsung and Nokia. IHelp grants a full 6 month quarantee for their work on repairing the product as well for the parts iHelp uses for their repairs. For all common smart phones and tablets iHelp gives an 72h turnaround promise regardless of the location of the customer's location in Finland.
Learn more www.ihelp.fi
Pepron
Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.
Learn more www.pepron.com
Smooth customer service part of the successful opening of Ideapark Oulu
"Whether the issue was some kind of a practical current matter or for example information distribution to our website we have to be fast and reliable in order to guarantee continuing sales for our business customers, having modern customized customer service tools has significantly helped us in helping our business customers", Petri Häli Shopping Centre Manager at Ideapark Oulu
Finland's second Ideapark opened its doors in Oulu on the 31st of October 2014 and brought with it 25000 square meters of shopping space, 500 jobs and about 50 different businesses under the same roof in northern Oulu with such a rush of enthusiastic shoppers on its opening day it created nationwide news and media buzz in Finland.
Although the actual rush hour started on the opening day the people responsible for the opening of Ideapark Oulu had already been working their socks off for several months. While handling all other current matters coordinating the successful joint opening for about 50 different businesses was not a simple undertaking: "While consumer satisfaction is our core competence we have also always invested heavily on the satisfaction of our business customers at Ideapark, an essential part in this is that we provide fast and easy corporate customer service", says Petri Häli Shopping Centre Manager at Ideapark Oulu.
Pepron delivered a customer service solution based on Zendesk for Ideapark Oulu. Petri Häli continues: "Whether the issue was some kind of a practical current matter or for example information distribution to our website we have to be fast and reliable in order to guarantee continuing sales for our business customers, having modern customized customer service tools has significantly helped us in helping our business customers"
Ideapark
Ideapark is one of the most well-known retail brands in Finland. Ideaparks can be introduced as booming modern business cities which offer an unprecedentedly attractive shopping paradise for leisure time, decoration, fashion and daily consumer goods. As an example the first Ideapark in Lempäälä hosts a lot of different events and top-quality seminars, conferences, and exhibitions and consists of about 110 000 square meters with 200 shops, more than 30 food outlets and cafés and nearly 1.2 km shopping and pedestrian zone in sheltered indoors. .
Learn more www.ideapark.fi
Pepron
Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.
Learn more www.pepron.com
Bringing Flea Market to the 21st Century - Vähänkäytetty.fi trusts the power of Customer Service
"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"
Vähänkäytetty.fi brings the concept of flea market into the 21st century - free and a totally new way of selling second-hand childrens clothes and recreational equipment through a web shop where sellers and buyers are individual persons. With Vähänkäytetty.fi buyers are able to buy from several different sellers with the same shipping costs contrary to the more traditional way of handling second-hand sales on the on internet. For sellers Vähänkäytetty.fi provides an unbelievably easy channel to bring their items on sale where vahankaytetty.fi handles the display of items, selling, distribution and customer service on the sellers behalf.
"By bringing the easiness and flexability normally connected only to the sales of new products on the internet into the selling of second-hand items we answer to a clear market demand and at the same time bring the whole flea marker concept into the 21st century", says Ossi Salo, Business Director at Vähänkäytetty.fi, and continues: "From the beginning of the project we had quite a good understanding on how we wanted the whole Vähänkäytetty.fi concept to work technically and we built it based on the best and most tested solutions on the market"
Vähänkäytetty.fi's web shop is built on Magento platform where Pepron has integrated both the Zendesk customer service platform and babelforce's voice platform. "Vähänkäytetty.fi is a very interesting total project for Pepron, a modern web shop with a new concept also needs, just like a web shop selling new products, the best possible modern customer service tools and processes at their disposal and the customer experience has to be seamless regardless if the customer service is provided through chat, email, Facebook, phone or any other channel", states Henrik Heusala, Business Consultant at Pepron:" We believe that the customers of Vähänkäytetty.fi are pleasantly surprised by the level and easiness of the customer service they receive from Vähänkäytetty.fi".
Vähänkäytetty.fi
Vähänkäytetty.fi is a free and totally new kind of web shop for selling second-hand childrens clothes and recreational equipment on the internet, where the sellers and buyers are individual persons. Vähänkäytetty.fi service is all about making it easy to sell and buy second-hand items and remove the challenges faced on a normal flea market type of sales. Selling and buying is always done with a reliable company which removes the frustratingly common cases of abuse and hoax on the second-hand market. All of the customers of Vähänkäytetty.fi are protected by all the Finnish consumerism laws and the service respects normal web sales principles such as a 14 day cancellation and return policies.
Learn more www.vahankaytetty.fi
Pepron
Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.
Learn more www.pepron.com
Transfluent partners with Pepron
“With the help of Pepron, it will be easy for our customers to put our services into practice as a part of their own business operations, making sure that the possibilities provided by the services are utilised in a comprehensive manner”, Jani Penttinen, CEO Transfluent
Transfluent offers effortless, multilingual communication for social media, different SaaS services and e.g. online shop and game development platforms. With Transfluent’s translation services, customers can easily and quickly translate all that they need from an individual Twitter message to entire online shops or games into the desired languages. Compared to traditional translation agencies, Transfluent’s translation services have been implemented with a new approach both in terms of technical implementation and invoicing. Technically, Transfluent’s translation services are implemented with the help of a network of 50,000 professional translators. With professional translators and Crowdsourcing technology, Transfluent can provide translations into more than 100 languages. In terms of invoicing, Transfluent’s translation services work with a Pay-Per-Use principle. The customers pay for the service they use only based on the number of translated words. Since Transfluent’s technology makes it possible to implement even short translations with a transparent invoicing system, the customers using Transfluent’s services do not have to commit to or anticipate the amount of the translation services they require.
Transfluent’s founder and CEO Jani Penttinen comments on the cooperation with Pepron: “With the help of Pepron, it will be easy for our customers to put our services into practice as a part of their own business operations, making sure that the possibilities provided by the services are utilised in a comprehensive manner”
Pepron provides new and innovative integrated comprehensive solutions to facilitate their customers’ business operations with the help of existing and widely used cloud and mobile services. Pepron’s other partners include Zendesk, the most used customer service platform in the world, and babelforce, provider of new kinds of integrated voice services. “We look at new kinds of innovative services from the customer’s point of view, striving to find possibilities of whose existence our customers are not necessarily even aware of. Transfluent as a market leader of modern translation services is an excellent addition to our supply and it facilitates our customers’ success in international business,” says Pepron’s CEO Janne Räsänen.
Transfluent
Transfluent is the ultimate and most modern solution for translating languages in social media, in online environments and apps. We deliver what traditional translation agencies cannot offer – fast, dynamic and yet high-quality translation work. Transfluent connects you and your company’s digital communication channels with more than 50,000 professional translators who deliver high-quality translations quickly in more than 100 languages.
Read more at www.transfluent.com
Pepron
Pepron is a consulting company focused on producing new and innovative ways to use cloud and mobile services to facilitate everyday business operations. Pepron implements integrated business solutions with the help of existing and widely used cloud and mobile services. The solutions and tools that Pepron offers are built from a customer and user perspective to meet the business needs of customer organisations. Pepron’s supply consists of consulting, cloud and mobile system delivery and maintenance of the delivered systems and related processes.
Read more at www.pepron.com
Transfluent in action - See below how this news release is translated through Transfluent's service to Finnish, Russian, German and Norwegian languages
Sapotech siirtyy käyttämään Pepronin järjestelmäkokonaisuutta
“We believe that Pepron’s solution gives us a transparent 360 view to all of our processes and does it very cost-effectively”, Saku Kaukonen, CTO at Sapotech Ltd, says:”We are impressed about how Pepron was able to bring their solutions seamlessly into our existing eco system.”
Sapotech migrates to using Zendesk and Atlassian products such as JIRA and Confluence with help from Pepron.
“We believe that Pepron’s solution gives us a transparent 360 view to all of our processes and does it very cost-effectively”, Saku Kaukonen, CTO at Sapotech Ltd, says:”We are impressed about how Pepron was able to bring their solutions seamlessly into our existing eco system.”
“Customer collaboration is something that has to be taken seriously especially in an industry where work with customers is mainly done in close projects”, says Janne Räsänen, CEO at Pepron Ltd:“We are very happy about the fact that Sapotech wanted to acknowledge this fact and deploy our customer collaboration portal, workflow management and documentation systems and integrate them as a part of their Office365 and Microsoft Dynamics CRM eco system.”
For further details contact:
Saku Kaukonen
CTO
Sapotech Ltd
Phone +35844 540 0475
CTO
Sapotech Ltd
Phone +35844 540 0475
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595
CEO
Pepron Ltd
Phone +35840 575 4595
Sapotech Ltd
Sapotech Ltd was founded in 2012 and operates from Finland. Sapotech has a strong expert team with decades of experience and proven expertise in the fields of large-scale industry R&D, quality management, project management, software business, and business-to-business sales in the industry. Sapotech supplies innovative, high technology and high quality monitoring solutions to the Steel and Metal industry. Sapotech's solutions focus on highly challenging high temperature processes. Sapotech's solutions give clients the ability to see completely new real-time information about their processes in unprecedented detail
Learn more at www.sapotech.fi
Pepron Ltd
Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.
Learn more at www.pepron.com
Pepron delivers Zendesk to Sendanor
“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.
Sendanor deploys a new customer support system with help from Pepron.
“We introduced Zendesk to Sendanor as a solution for streamlining Sendanor’s support processes and tying all Sendanor’s support channels together”, says Janne Räsänen, CEO at Pepron Ltd.
“We are impressed in the way Pepron’s solution, which is built from Zendesk and Zendesk Voice, lets us gather all our customer feedback into the same place including phone calls and social media sites such as Facebook and Twitter”, states Jaakko-Heikki Heusala, owner and acting CEO of Sendanor.
For further details contact:
Jaakko-Heikki Heusala
Owner/CEO
Sendanor
Phone +35875 325 2524
Owner/CEO
Sendanor
Phone +35875 325 2524
Janne Räsänen
CEO
Pepron Ltd
Phone +35840 575 4595
CEO
Pepron Ltd
Phone +35840 575 4595
Sendanor
Sendanor provides hosting and IT specialist services. Sendanor currently operates from Finland and is preparing to start international sales.
Learn more at www.sendanor.fi
Pepron Ltd
Pepron is a consultation and solution provider focused on bringing new and innovative ways of using cloud and mobile services into daily business. Pepron uses existing widely adopted cloud and mobile services for building complete and integrated business solutions. Pepron helps in choosing customer and user centric solutions that also satisfy the business needs of organizations. Pepron Ltd.’s offering consists of consulting, delivering of cloud and mobile systems and the maintenance of delivered systems and processes.
Learn more at www.pepron.com.